1. Eric Deng's Avatar
    Got my passport couple days ago from shop BlackBerry. Really like it. I noticed that it is refurbished one but just don't want to waste my to deal with it as I know that DR may send me another refurbished one... DR SUCKS!
    I thought as long as every thing's fine I will keep with this refurbished one. Unfortunately, big issue just been found -- the video playing... my PP cannot play it clearly, there are a lot of black dots.... which i think might be the reason why it was returned. It happened every time I tried to play the video.
    Does anyone have an idea about this? I'd appreciate your help.
    Could anyone help me about video problem..-img_20150222_235904.png
    Could anyone help me about video problem..-img_20150222_235153.png
    Could anyone help me about video problem..-img_20150222_235116.png
    Click image for larger version. 

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    Posted via CB10
    02-23-15 12:00 AM
  2. Eric Deng's Avatar
    Did anyone have the same experience or have any solution to this problem?
    02-23-15 12:04 AM
  3. marzfreerider's Avatar
    Is it just that video or all video? Have you done a hard reset? I never seen that or experienced that problem. Best option to do would be return it for a new one. If you bought it new and they sent you a refurbished one that alone is a reason to send it back. Worth the trouble dealing with it now rather than wait until you can't. Good luck.

    Posted via CB10
    02-23-15 12:12 AM
  4. Eric Deng's Avatar
    Is it just that video or all video? Have you done a hard reset? I never seen that or experienced that problem. Best option to do would be return it for a new one. If you bought it new and they sent you a refurbished one that alone is a reason to send it back. Worth the trouble dealing with it now rather than wait until you can't. Good luck.

    Posted via CB10
    Thank you so much! It is for all the video. I did the hard reset...
    Probably return it back would be a good solution...
    02-23-15 12:20 AM

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