05-21-17 05:59 AM
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  1. 50fingers's Avatar
    Well, at least for me, my passport. Frustrated of worsening double typing on my passport, I did my own diagnosis on the keypad, if it is a hardware problem as suggested by few friends. I divided keypad area into 3, top from q-p, left consist of asdzxc and right, jklbnm...and start my diognosis, by typing those leters to identify the problem area or letters . And, as shown in the picture, the right hand side, letters 'jklbnm' is the real culprit. So now, I it is confirmed a hardware problem, and I would send it to my authorised agent to get it fixed.....
    The Cause of Passport Double Typing Identified-img_20150428_230003.png

    posted via my amazing malaysian passport
    04-28-15 10:33 AM
  2. Pensa MK's Avatar
    This does not tell anyone in the slightest what exactly is causing the issue.

    Posted from BlackBerry Z10.
    04-28-15 10:40 AM
  3. 50fingers's Avatar
    This does not tell anyone in the slightest what exactly is causing the issue.

    Posted from BlackBerry Z10.
    surely, not the solution for everyone. one thing for sure (for my passport) it's not a software problem..... and it happens on all apps, bbm, doc to go....as a matter of fact, typing/input on all apps.
    those facing the same issue, may try this if it is the hardware problem.
    the affected area of my passport Is bottom right, letter j-k-l-b-n-m..... other area or letters seems ok....

    posted via my amazing passport
    04-28-15 10:57 AM
  4. Magnetox's Avatar
    !?!?
    04-28-15 10:58 AM
  5. Pensa MK's Avatar
    Your still not telling us what causes the keyboard to screw up though either, lol.

    Posted from BlackBerry Z10.
    04-28-15 11:00 AM
  6. Pensa MK's Avatar
    Thank god I am buying a leap...lol.

    Posted from BlackBerry Z10.
    Villard Defender likes this.
    04-28-15 11:01 AM
  7. 50fingers's Avatar
    and Ithink, its a faulty keypad, bottom right corner

    posted via my amazing passport
    04-28-15 11:02 AM
  8. silverbullet's Avatar
    Not entirely correct as my double entry errors affect the top most letters only.

    I think it's all over the place.



    Posted via CB10
    04-28-15 11:14 AM
  9. thymaster's Avatar
    Seems to me you know all the answer, can you explain why I get double letters with the "?" and "." keys as well?
    04-28-15 12:39 PM
  10. Bonnie Bonzai's Avatar
    On my passport it was b and m at first, progressing to a and w..... I'm on my Z30 for awhile to see if giving my passport a rest will help or we get an update or something.

    Posted via CB10
    04-28-15 12:44 PM
  11. Pensa MK's Avatar
    I think all of them are crap, except the Q5, in my humble opinion.

    Posted from BlackBerry Z10.
    04-28-15 01:04 PM
  12. 50fingers's Avatar
    Your still not telling us what causes the keyboard to screw up though either, lol.

    Posted from BlackBerry Z10.
    its a faulty keypad....obviously

    posted via my amazing passport
    04-28-15 07:38 PM
  13. 50fingers's Avatar
    Not entirely correct as my double entry errors affect the top most letters only.

    I think it's all over the place.



    Posted via CB10
    I tested that area as well, mine ok. only bottom right, keypad j-k-l-b-n-m

    posted via my amazing passport
    04-28-15 07:40 PM
  14. 50fingers's Avatar
    Seems to me you know all the answer, can you explain why I get double letters with the "?" and "." keys as well?
    haha....yours maybe software issues....
    read somewhere on cb, they downgrade os and no more double typing.
    you should try that...

    posted via my amazing passport
    04-28-15 07:42 PM
  15. 50fingers's Avatar
    I think all of them are crap, except the Q5, in my humble opinion.

    Posted from BlackBerry Z10.
    may be you are right, the only annoying is the click sound, other than that its perfect.

    posted via my amazing passport
    04-28-15 07:44 PM
  16. double_fault's Avatar
    Hey 50fingers it's too bad the other folks don't have your analytical ability. Otherwise your technique would be clear to them. Thanks for the post.

    Posted via CB10
    Matt J, 50fingers and lysskr like this.
    04-28-15 08:43 PM
  17. Pensa MK's Avatar
    Well, I think BlackBerry should take accountability for all the defective keyboards, and replace them free of all charges. It is one thing to say that you have the best keyboard, but it looks bad when they start screwing up on your flagship devices.

    Very sad they're not addressing the issue.

    Posted via BlackBerry Q5.
    04-28-15 08:47 PM
  18. adichandra's Avatar
    I think it's a faulty keyboard. I have tried every other os build and I dont have a double typing issue.

    Posted via CB10
    04-28-15 09:22 PM
  19. joshua_sx1's Avatar
    Since Passport keyboard is physical, it can inherit mechanical failure such as worn out of 'spring' like pad (beneath each key) that act like the real keyboard we are using in conventional desktop computer. The other possible cause of double letter issue is the sensitivity of OS running the system. It maybe that the previous OS is less sensitive than the latest OS.

    The only way to find out if it is OS related issue is to install other version of OS and see the result. If after trying other versions of OS and the issue is still there, chances are, it is a hardware related issue and only going to the BlackBerry authorised service centre can solve the issue or replacement of new unit.

    Posted via CB10
    Me2 likes this.
    04-28-15 10:42 PM
  20. Norg's Avatar
    My fingers are so wide that I always press 2 buttons at a time, like seriously BlackBerry...what gives?

    Posted from my Kick@ss AT&T Passport.
    04-28-15 11:30 PM
  21. mf1982's Avatar
    Since Passport keyboard is physical, it can inherit mechanical failure such as worn out of 'spring' like pad (beneath each key) that act like the real keyboard we are using in conventional desktop computer. The other possible cause of double letter issue is the sensitivity of OS running the system. It maybe that the previous OS is less sensitive than the latest OS.

    The only way to find out if it is OS related issue is to install other version of OS and see the result. If after trying other versions of OS and the issue is still there, chances are, it is a hardware related issue and only going to the BlackBerry authorised service centre can solve the issue or replacement of new unit.

    Posted via CB10
    I tried downgrading to 10.3.0. The problem reappeared within hours of starting to use the OS. Anecdotally it seemed less severe than PassportSQW100-1/10.3.1.2576, but I only tried it for a bit before wanting to go back to my setup.

    In the process I reloaded 10.3.1 from scratch then restored my backup. Now Android Player keeps asking for permissions every so often. It's a pain, but a complete rebuild seems like it would be worse.

    Posted via CB10
    04-28-15 11:33 PM
  22. JamieWilson01's Avatar
    The Cause of Passport Double Typing Identified-img_20150428_230901_edit.png

    BlackBerry say it's hardware.

    Posted via CB10
    04-29-15 02:52 AM
  23. redlightblinking's Avatar
    Click image for larger version. 

Name:	IMG_20150428_230901_edit.png 
Views:	3424 
Size:	192.2 KB 
ID:	350119

    BlackBerry say it's hardware.

    Posted via CB10
    I always have so much confidence in customer service correspondence that includes multiple spelling/grammatical errors.
    04-29-15 08:12 AM
  24. FCSC's Avatar
    Blackberry won't acknowledge the double typing on the passport, same as with the Q10.

    Sad really, here we are avid blackberry fans, buying blackberrys bread and butter PKB phones, and they can't admit they made a mistake.

    Posted via CB10
    04-29-15 08:16 AM
  25. Norg's Avatar
    Click image for larger version. 

Name:	IMG_20150428_230901_edit.png 
Views:	3424 
Size:	192.2 KB 
ID:	350119 BlackBerry say it's hardware.

    Posted via CB10
    Which BlackBerry dept email sent you this reply? I don't see any header information!!

    Posted from my Kick@ss AT&T Passport.
    04-29-15 09:52 AM
63 123

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