1. Shahadat Hossain2's Avatar
    i cant copy my picture/videos to me pc from my pc through bb link, it showing nothing in my device,

    how can i solve this . i reinstalled the link several times nothing upgraded.

    TIA
    04-13-15 02:27 AM
  2. Shashikantiyengar's Avatar
    Have you installed Blend? If not try it.

    Posted via CB10
    04-13-15 06:34 AM
  3. zombiecupcake's Avatar
    Sounds like the drivers for your phone are not automatically downloading. Try turning your phone off, plugging it in, then turning it on again. Or, if you have another usb port on your computer, see if plugging into that one would trigger the driver download.
    Also, are you using Windows or Mac?

    ETA: also, on your phone go into settings>storage and access>access using usb>enable mass storage mode. Should work now

     = ♥
    04-13-15 06:42 AM
  4. Shahadat Hossain2's Avatar
    Sounds like the drivers for your phone are not automatically downloading. Try turning your phone off, plugging it in, then turning it on again. Or, if you have another usb port on your computer, see if plugging into that one would trigger the driver download.
    Also, are you using Windows or Mac?

    ETA: also, on your phone go into settings>storage and access>access using usb>enable mass storage mode. Should work now

     = ♥
    thnx for ur suggestion, ill try this. im using windows 8.
    04-14-15 07:54 AM
  5. Shahadat Hossain2's Avatar
    Have you installed Blend? If not try it.

    Posted via CB10
    let me try with blend,
    thnx
    04-14-15 08:07 AM
  6. kbz1960's Avatar
    thnx for ur suggestion, ill try this. im using windows 8.
    You can also use it as a network device. On the phone go into settings, storage and access, turn on access using wifi, It will ask for a password - put in the one you want. Use windows file explorer and click on network, if your phone isn't listed refresh it. The first time you click on it, it will ask for a user name and password. The user name is blackberry and the password will be the one you chose. You can click on don't ask again.
    04-14-15 08:08 AM
  7. Gajja's Avatar
    If you are connecting with a wired connection check these...

    You may have turned on "Charge only" for the USB connection.

    Or possibly you may have switched on "Encrypt media card".

    Both of these restrict access to the memory, to stop malicious access to your data when you plug things into the microUSB port.
    04-14-15 08:46 AM
  8. Shahadat Hossain2's Avatar
    actually link can detect my set, i already updated my q10's os through that. it can creatre backups, but dont find any media file(pic,video,song,doc). i reinstall the link but same result. no idea why?
    04-14-15 02:22 PM
  9. Shahadat Hossain2's Avatar
    cant copy any files from my device to my pc.-capture13.jpg

    this is it nothing from media section, terrible.
    04-14-15 02:32 PM
  10. kbz1960's Avatar
    Click image for larger version. 

Name:	capture13.jpg 
Views:	98 
Size:	56.3 KB 
ID:	347454

    this is it nothing from media section, terrible.
    You phone isn't connected Are you using wifi or usb?
    04-14-15 02:41 PM
  11. R1cowl's Avatar
    on your Device do you have "Allow connections" turned on? Settings > Device Connections
    04-14-15 02:48 PM
  12. kbz1960's Avatar
    You phone isn't connected Are you using wifi or usb?
    Oops, I see you have a couple phones and one is connected.
    04-14-15 02:57 PM
  13. Shahadat Hossain2's Avatar
    Oops, I see you have a couple phones and one is connected.
    yes i use q10 n q30 but both having same issues.
    04-15-15 03:52 AM
  14. Shahadat Hossain2's Avatar
    on your Device do you have "Allow connections" turned on? Settings > Device Connections
    yes that is on, using mobile data is off, though i dont use mobile internet i use wifi. but i connected my fone through usb and allow connection is on.
    04-15-15 03:53 AM
  15. kbz1960's Avatar
    Did you try using it as a network device? Post 6
    04-15-15 07:37 AM

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