1. Dan Tierney's Avatar
    So I just connected the passport. I have cell service, but when I try to connect to the wifi at home it says , connection failed due to a network problem, if this persists please contact your network administrator. Well that's me. I have entered the password and nothing happens. Is this a common problem? I just got the phone, so If there is a issue I would like to find them now so I can return the phone and get another one.
    08-29-16 12:14 AM
  2. Carl Estes's Avatar
    Reset your Modem/Router, then try again with the correct wifi name and password, you should be good to go.
    Can you connect some other device ( a friends phone for example that has NOT been on your network)?
    08-29-16 08:52 AM
  3. Dan Tierney's Avatar
    Yes, I had to reset everything at home.
    08-29-16 10:45 AM
  4. Edijs Benoit's Avatar
    So now it works?

    Posted via CB10
    08-29-16 11:53 AM

Similar Threads

  1. Replies: 11
    Last Post: 12-09-16, 03:10 PM
  2. Shaw Open WiFi drops connection to BB
    By yamahammer in forum General BBM Chat
    Replies: 7
    Last Post: 08-31-16, 11:51 AM
  3. Replies: 2
    Last Post: 08-31-16, 12:57 AM
  4. Swipe to pick word suggestion
    By mis3 in forum BlackBerry Priv
    Replies: 3
    Last Post: 08-29-16, 08:34 PM
  5. Why wont my blackberry re connect to my Wi-Fi
    By CrackBerry Question in forum Ask a Question
    Replies: 1
    Last Post: 08-28-16, 10:33 PM