1. Lloyd Christmass's Avatar
    First few connects and the computer can see the phone. Tells me to reload OS but I'm not able to. Thoughts? I tried this on both BlackBerry link on my mac and running on BlackBerry link on my pc emulator. Same result. Any help would be greatly appreciated.

    Posted via CB10
    03-18-16 10:28 AM
  2. Dunt Dunt Dunt's Avatar
    Try, Try, Try again.....

    Several times a day I see questions about LINK not working... but most are with Windows. I'd try a different computer, one with Widows on it.

    Other wise deleting everything BlackBerry from your computer, rebooting and reinstalling the latest version of the BLEND/LINK/DRIVERS software.
    03-18-16 02:34 PM
  3. MRPPSE's Avatar
    Thats a known Mac problem, happens with other usb devices too. The solution is:

    1) Within the menu bar click on the Apple icon
    2) click on "system preferences"
    3) Click on "Networks"
    4) Note the name of the BlackBerry device listed (on my Mac it was en8)
    5) Click on the plus sign to add a new interface
    6) Within the interface drop down and select the other interface listed (on my Mac BlackBerry en9)
    7) Click Create
    8) Click Apply
    9) Restart with unplugged USB cable


    Posted via CB10
    03-20-16 04:20 AM
  4. Lloyd Christmass's Avatar
    Thats a known Mac problem, happens with other usb devices too. The solution is:

    1) Within the menu bar click on the Apple icon
    2) click on "system preferences"
    3) Click on "Networks"
    4) Note the name of the BlackBerry device listed (on my Mac it was en8)
    5) Click on the plus sign to add a new interface
    6) Within the interface drop down and select the other interface listed (on my Mac BlackBerry en9)
    7) Click Create
    8) Click Apply
    9) Restart with unplugged USB cable


    Posted via CB10
    Thank you very much for this, works great now and I was finally able to back the phone up!

    Posted via CB10
    03-27-16 10:50 AM

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