1. shakur_steve1's Avatar
    Blackberry passport
    06-21-15 07:59 AM
  2. zombiecupcake's Avatar
    Can you provide a few other details? OS you're running? Description of problem? How, exactly, are you not able to "access" internal storage? Do you mean on PC connection or on your device? Phone memory or SD card. We need more pertinent information before we can help...

     = ♥ | 8220, 8530, 9670, 9810, Q10, Passport
    06-21-15 01:23 PM
  3. jamesharmeling's Avatar
    ^Zombie Girl^ is dead on. Please provide a more detailed explanation on what exactly it is that you are trying to do. When you go to your Settings and choose Storage and Access, it's not showing anything?!?

    BlackBerryaholic by choice.
    06-21-15 06:02 PM
  4. shakur_steve1's Avatar
    sorry guys... am on 10.3.2.680... i plug in my laptop and i cant access the internal storage.. i cant figure out what the problem can be... and i have no security key on my phone... Yes on the phone is fine.. my issue is just on my laptop i cant access it upon plugging it in.
    06-23-15 06:56 AM
  5. baarn's Avatar
    If you enable - settings, storage and access, access using usb, usb mass storage mode - then you'll be able to access any installed SD card in your device as a mass storage device. I don't think you can mount the internal storage this way, you have to go through BlackBerry Link for that.

    Alternatively, just enable access over Wifi - settings, storage and access, access using wifi - then you can mount the device storage (or SD card) as a network drive.
    jamesharmeling likes this.
    06-23-15 07:29 AM
  6. anon9347040's Avatar
    Check the USB cable you are using, try another one. Also try another port on the laptop.

    Make sure there is no play on the USB jack at the bottom of the phone.



    -- Passport, Virgin Mobile (Toronto)
    06-23-15 07:45 AM
  7. jamesharmeling's Avatar
    sorry guys... am on 10.3.2.680... i plug in my laptop and i cant access the internal storage.. i cant figure out what the problem can be... and i have no security key on my phone... Yes on the phone is fine.. my issue is just on my laptop i cant access it upon plugging it in.
    Also, do you have BlackBerry Link installed? If not, install.

    BlackBerryaholic by choice.
    06-23-15 08:17 AM

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