1. earthguy101's Avatar
    What's up guys.
    I recently had a problem with an app that was
    freezing (don't recall which one) but
    it was affiliated with BBM or the BB ID. So I deleted it.
    I'm pretty sure I disabled BB Protect before doing so.

    Now I can't seem to backup, restore or even wipe my device
    without entering the BB ID password.
    Signing into BB link just takes me to the BB ID acct.
    I am able to create a new password and even create a new BB ID account,
    but when entering the password it doesn't work. frustrating.

    Methods I've done:

    * Hard reset
    * Connect wifi when backing up, restoring, wiping.
    * Enable and connect to BB Blend
    * Able to connect to BB Link but not sign in
    because need of pw.

    Any comments, links or rants welcomed.
    THX!
    01-13-19 05:00 PM
  2. conite's Avatar
    What's up guys.
    I recently had a problem with an app that was
    freezing (don't recall which one) but
    it was affiliated with BBM or the BB ID. So I deleted it.
    I'm pretty sure I disabled BB Protect before doing so.

    Now I can't seem to backup, restore or even wipe my device
    without entering the BB ID password.
    Signing into BB link just takes me to the BB ID acct.
    I am able to create a new password and even create a new BB ID account,
    but when entering the password it doesn't work. frustrating.

    Methods I've done:

    * Hard reset
    * Connect wifi when backing up, restoring, wiping.
    * Enable and connect to BB Blend
    * Able to connect to BB Link but not sign in
    because need of pw.

    Any comments, links or rants welcomed.
    THX!
    If you deleted your BBID without disabling Protect first, you have a paperweight.

    It doesn't even matter if you create a new BBID with the identical credentials - it will still be perceived as unique.

    You will not be able to reset your device, use an autoloader, or backup/restore with Link.
    01-13-19 07:19 PM
  3. ratfinkstooley's Avatar
    What's up guys.
    I recently had a problem with an app that was
    freezing (don't recall which one) but
    it was affiliated with BBM or the BB ID. So I deleted it.
    I'm pretty sure I disabled BB Protect before doing so.

    Now I can't seem to backup, restore or even wipe my device
    without entering the BB ID password.
    Signing into BB link just takes me to the BB ID acct.
    I am able to create a new password and even create a new BB ID account,
    but when entering the password it doesn't work. frustrating.

    Methods I've done:

    * Hard reset
    * Connect wifi when backing up, restoring, wiping.
    * Enable and connect to BB Blend
    * Able to connect to BB Link but not sign in
    because need of pw.

    Any comments, links or rants welcomed.
    THX!
    I know it sounds weird, but follow this guy's instructions exactly. I tried it with two Passports I thought were dead for ruining my BBID and it worked. You'll have to start fresh with a new BBID, but at least you'll have working device again! Hope it works for you...

    Cheers
    Attached Thumbnails Cannot Backup, Restore, Wipe, Delete BB ID dilemma-4855.jpg  
    01-13-19 10:59 PM
  4. earthguy101's Avatar
    Just a follow up. The problem with my situation is
    the correct password I enter doesn't get accepted,
    translates it as wrong, but cannot do the max exceeded
    pw entry method. Tried to uninstall/delete ALL the android apps
    EXCEPT google play. Debating on uninstalling google play.
    loosing all hope for now. suggestions?
    01-15-19 06:58 PM
  5. Bla1ze's Avatar
    Just a follow up. The problem with my situation is
    the correct password I enter doesn't get accepted,
    translates it as wrong, but cannot do the max exceeded
    pw entry method. Tried to uninstall/delete ALL the android apps
    EXCEPT google play. Debating on uninstalling google play.
    loosing all hope for now. suggestions?
    Deleting Google Play probably won't resolve anything. It's unrelated.
    01-15-19 08:07 PM
  6. Ben xfg's Avatar
    Just a follow up. The problem with my situation is
    the correct password I enter doesn't get accepted,
    translates it as wrong, but cannot do the max exceeded
    pw entry method. Tried to uninstall/delete ALL the android apps
    EXCEPT google play. Debating on uninstalling google play.
    loosing all hope for now. suggestions?
    Which password? BBID or device password?
    01-15-19 09:06 PM
  7. earthguy101's Avatar
    Here's the screen shot for BB ID pw.
    Sometimes stays like this, sometimes gives me the
    "cannot enter pw for the next 15 min"


    01-16-19 07:51 AM
  8. earthguy101's Avatar
    Love this phone alot.
    I'll take a band aid fix. Anyone?
    01-20-19 06:06 AM
  9. RLeeSimon's Avatar
    If Conite says it's game over, the fat lady just sang an aria...
    01-20-19 03:30 PM
  10. Ben xfg's Avatar
    If doesn't work, then Google 'Chimera Tool'.
    01-28-19 07:30 AM
  11. TrumpetTiger's Avatar
    Love this phone alot.
    I'll take a band aid fix. Anyone?
    Hey earth,

    Did you delete the original BBID itself or just the app giving you issues? I assume resetting the BBID password with the original account is not working for some reason?

    Posted via CB10
    01-29-19 06:29 AM
  12. earthguy101's Avatar
    Hi TT,

    I believe I did because it was conflicting with another app.
    Finally, got my fix though. Was able to use the reload option in BB Link.
    But, also had a BB update at the same time. It mentioned 10.3.3047 (not sure
    that was the exact ver.) but after my reload my version was still 10.3.2129.....STRANGE.
    Still had to create a new BB ID but now all is peachy, except now my
    keyboard sensor is not working grumble grumble.
    01-30-19 06:46 PM
  13. TrumpetTiger's Avatar
    Hi TT,

    I believe I did because it was conflicting with another app.
    Finally, got my fix though. Was able to use the reload option in BB Link.
    But, also had a BB update at the same time. It mentioned 10.3.3047 (not sure
    that was the exact ver.) but after my reload my version was still 10.3.2129.....STRANGE.
    Still had to create a new BB ID but now all is peachy, except now my
    keyboard sensor is not working grumble grumble.
    Well, if creating the new BB ID works for you that's fine with me. You might back everything up using BB Link and then try an autoloader for your sensor. It's essentially like a factory reset for your device--clears out lots of problems but wipes literally everything.
    01-30-19 06:49 PM

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