06-18-20 01:37 AM
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  1. brookie229's Avatar
    brookie229
    Originally Posted by Crusader03
    OK folks, wiped my Passport and re-installed the latest OS, unfortunately did not fix the call mic issue. Still can only place and receive calls with the speaker. I'm out of ideas.

    Posted via my Passport
    Looks like you have done everything possible. The Passport must have a hardware defect, I guess. Out of curiosity, did you remove your sim card BEFORE doing the autoloader, finish the autoloader and then disable auto updates? Or did you autoload with the sim installed? Not that all that would make much difference but you may have received an update immediately after the OS update before you could even test the phone calling function. (grasping at straws!)
    10-07-19 01:41 PM
  2. anon(10387168)'s Avatar
    anon(10387168)
    Removed Sim and SD cards before wipe and only replaced them after OS install was done.

    It is possible, although the update (posted above) came in when I checked today. Was not loaded when I tested yesterday.

    Posted via my Passport
    brookie229 likes this.
    10-07-19 02:06 PM
  3. brookie229's Avatar
    brookie229
    Originally Posted by Crusader03
    Removed Sim and SD cards before wipe and only replaced them after OS install was done.

    It is possible, although the update (posted above) came in when I checked today. Was not loaded when I tested yesterday.

    Posted via my Passport
    You are done then. Sorry for your loss.
    10-07-19 03:15 PM
  4. TrumpetTiger's Avatar
    TrumpetTiger
    Hey Crusader,

    Can you hear device audio (music, voicemail, etc) through the earpiece?
    10-07-19 06:53 PM
  5. anon(10387168)'s Avatar
    anon(10387168)
    Originally Posted by TrumpetTiger
    Hey Crusader,

    Can you hear device audio (music, voicemail, etc) through the earpiece?
    Unfortunately, only through the speakers.
    10-07-19 07:06 PM
  6. TrumpetTiger's Avatar
    TrumpetTiger
    Originally Posted by Crusader03
    Unfortunately, only through the speakers.
    In that case yes, I'd agree with brookie. Likely a hardware problem. I'd suggest replacing the Passport.
    10-07-19 07:12 PM
  7. anon(10387168)'s Avatar
    anon(10387168)
    From all my research, this is not a software issue and is a known hardware issue acknowledged by BlackBerry. I have ordered a Mic and Speaker assembly from a site in Russia recommended here at CB. Total assembly shipped was $23 USD. Now I wait and we shall see. Will update once part arrives.
    10-07-19 07:14 PM
  8. TrumpetTiger's Avatar
    TrumpetTiger
    Originally Posted by Crusader03
    From all my research, this is not a software issue and is a known hardware issue acknowledged by BlackBerry. I have ordered a Mic and Speaker assembly from a site in Russia recommended here at CB. Total assembly shipped was $23 USD. Now I wait and we shall see. Will update once part arrives.
    Hmmm, acknowledged eh? I hadn't heard that. But yes, definitely replacing the mic and speaker is an option!

    I'll wait to hear the results....
    10-07-19 07:16 PM
  9. anon(10387168)'s Avatar
    anon(10387168)
    Originally Posted by TrumpetTiger
    Hmmm, acknowledged eh? I hadn't heard that. But yes, definitely replacing the mic and speaker is an option!

    I'll wait to hear the results....
    Yes, when Telus contacted BlackBerry they also confirmed that it is a known issue on several BB10 devices. Unfortunately our beloved Passports are long past any warranty consideration. Hopefully an easy swap. We shall soon see. If the part ever gets here.
    10-07-19 07:21 PM
  10. brookie229's Avatar
    brookie229
    Originally Posted by Crusader03
    when Telus contacted BlackBerry they also confirmed that it is a known issue on several BB10 devices.
    Sure it is. This is tech speak for " get a new device and get rid of that dinosaur " . There have never been ANY reports of that particular problem here on CB or anywhere else AFAIK. Clearly, however, your Passport has a hardware malfunction. Good luck with the fix.
    10-07-19 09:59 PM
  11. anon(10387168)'s Avatar
    anon(10387168)
    Did find a few threads here with this exact issue and also where to order Mic and speaker assembly. Can only answer calls on Speaker, not earpiece.-screenshot_20191007-181105.jpeg
    10-07-19 10:11 PM
  12. anon(10622733)'s Avatar
    anon(10622733)
    Originally Posted by Crusader03
    So after installing the latest OS I got this update just now. What is it? This is what comes in monthly. Attachment 446374
    That is the software version I'm running on my Passport.
    10-07-19 11:00 PM
  13. saint300's Avatar
    saint300
    I have bought from this Russian company and I can confirm they have an excellent service and sell only original parts. There are certain parts though that are impossibly expensive! At least your parts aren't! I do hope your problem will be solved soon!
    anon(10387168) likes this.
    10-08-19 08:58 AM
  14. Chuck Finley69's Avatar
    Chuck Finley69
    Trusted Member
    Originally Posted by saint300
    I have bought from this Russian company and I can confirm they have an excellent service and sell only original parts. There are certain parts though that are impossibly expensive! At least your parts aren't! I do hope your problem will be solved soon!
    With automated call recordings uploaded directly to Putin and Trump agencies ;-)
    10-08-19 04:20 PM
  15. anon(10387168)'s Avatar
    anon(10387168)
    Originally Posted by saint300
    I have bought from this Russian company and I can confirm they have an excellent service and sell only original parts. There are certain parts though that are impossibly expensive! At least your parts aren't! I do hope your problem will be solved soon!
    Good to hear. Thank you,
    10-08-19 08:13 PM
  16. anon(10387168)'s Avatar
    anon(10387168)
    Originally Posted by Chuck Finley69
    With automated call recordings uploaded directly to Putin and Trump agencies ;-)
    Probably a good thing my Mic isn't working then!
    10-08-19 08:13 PM
  17. anon(10387168)'s Avatar
    anon(10387168)
    Originally Posted by yamahammer
    That is the software version I'm running on my Passport.
    Yes, and it is always a small update on the 3rd-4th of every month.
    10-08-19 08:17 PM
  18. anon(10622733)'s Avatar
    anon(10622733)
    Originally Posted by Crusader03
    Yes, and it is always a small update on the 3rd-4th of every month.
    Run the autoloader for. 2137 and turn off automatic software updates.

    Posted via CB10
    10-08-19 09:36 PM
  19. brookie229's Avatar
    brookie229
    Originally Posted by yamahammer
    turn off automatic software updates.
    Yeah I mentioned that a while back on this thread but no answer from Crusader03. Turn off those auto updates.
    anon(10622733) likes this.
    10-08-19 09:52 PM
  20. Ben xfg's Avatar
    Ben xfg
    Originally Posted by brookie229
    Yeah I mentioned that a while back on this thread but no answer from Crusader03. Turn off those auto updates.
    Originally Posted by Crusader03
    Removed Sim and SD cards before wipe and only replaced them after OS install was done.

    It is possible, although the update (posted above) came in when I checked today. Was not loaded when I tested yesterday.

    Posted via my Passport
    They said they ran the test before the update arrived so I figured that road had gone off a cliff...

    Posted via CB10
    10-08-19 10:08 PM
  21. brookie229's Avatar
    brookie229
    Originally Posted by Ben xfg
    They said they ran the test before the update arrived so I figured that road had gone off a cliff...
    True that, but he may want to turn it off if/when he gets the Passport fixed. I doubt that update serves any useful service anyway.
    10-08-19 10:24 PM
  22. conite's Avatar
    conite
    Ambassador
    Originally Posted by Crusader03
    Yes, and it is always a small update on the 3rd-4th of every month.
    No there isn't. I have 6 BB10 devices all on Telus.

    You must keep deleting some system apps.
    10-09-19 12:35 AM
  23. anon(10387168)'s Avatar
    anon(10387168)
    Originally Posted by conite
    No there isn't. I have 6 BB10 devices all on Telus.

    You must keep deleting some system apps.
    What system apps would cause the update on the same day every month?

    Posted via my Passport
    10-09-19 12:43 AM
  24. conite's Avatar
    conite
    Ambassador
    Originally Posted by Crusader03
    What system apps would cause the update on the same day every month?

    Posted via my Passport
    Any system app. Facebook, Twitter, LinkedIn, etc, etc.
    10-09-19 12:44 AM
  25. anon(10387168)'s Avatar
    anon(10387168)
    OK, but why would it update on the same day every month? Why wouldn't it update when they are deleted?

    Posted via my Passport
    10-09-19 12:45 AM
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