1. rjr71's Avatar

    I have a Problem. My passport went out of battary on Fr. night. So I plugt it in on Saturday. The red light is on all the time. But I can not turn it on anymore.
    I did a Soft Reset (10 seconds the power button) and I did a hard reset (20-30 sec. the both volume keys). But nothing.
    I tryed to connect with teh PC but nothing. Last I tryed 3 different plugs to chage the Passport..... NOTHING.

    Does anyone has an idea what I can do to fire it up again?


    07-04-16 01:42 AM
  2. Lostboy5151's Avatar
    IF you hold down the button on top long enough you should get a response. .
    07-04-16 02:53 AM
  3. Asuhmiaseh's Avatar
    Sounds like you might need to replace the battery.

    Posted via CB10
    07-04-16 04:42 AM
  4. Mark bb10's Avatar
    Hi, have you tried this http://support.blackberry.com/kb/art...inkId=23422953 I know it says remove the battery but as you know you cannot remove the battery but just try the rest of the steps they should work, also with the hard reset you could try pressing the power button down longer on top 30-40 second should do, and if all fails get in touch with @BlackBerryHelp and ask if they can check your pin to see if still under warranty(May have 2yr warranty)they will ask you to DM The pin.

    Posted via my magical Passport with BB10 none of Droid rubbish!
    07-04-16 05:52 AM

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