1. Shmoo7's Avatar
    My apologies for having to ask for help once again, however I'm getting rather frustrated with trying to set up my Passport. I received my SD card last night and popped it into my phone. That was the easy part! I connected my phone to my computer via USB cable, but could not see the directories or any indication of the SD card for that matter. I then decided to install BlackBerry Link to see whether a one-time configuration was required and that was not the least bit helpful. My firewall went nuts with Link trying to access various remote sites, which I grudgingly allowed once to facilitate the setup. This did not appear to accomplish the task and was very frustrating. I have read in the manual that you can set up your phone as a mass storage device however doing so would mean that apps are unable to access files on the media card. This seems to defeat the purpose if you are wanting to use the extra memory to take videos or for music.

    Could someone please tell me how I should be configuring my phone? Here is a brief list of what I do and don't want to be able to do.

    Wants:

    • To be able to plug in my phone via USB cable and transfer files back and forth using Explorer.
    • The camera and music player to be able to use and access the storage on the SD card.

    Don't Wants:

    • Connection to remote sites every time I connect my phone.
    • To sync my phone with my computer.
    • Remote access to my computer via my phone.
    • Access to cloud storage.
    • Having to install and use third party software in order to transfer files.

    Is this too much to ask? One of the reasons I opted for a Blackberry was to avoid the Big Brother attitude of Google and Microsoft with their constant attempts to log and track your activities.

    I do also have a few other questions if I may. I noticed when installing BlackBerry Link that it wanted to know which media player you used and offered a grand total of two options: iTunes and WMP. Was this merely at attempt to locate your music directory, in which case it's a good thing it couldn't access them, or does it have some other functional purpose? While on the subject, does the default BlackBerry music player recognise flac files, or does a separate media app need to be installed? If the latter is the case, could someone recommend an app?

    Lastly, one of the main reasons why I decided to install BlackBerry Link in the first place was because it said it could facilitate the transfer of your data from your previous phone to your BlackBerry. Unfortunately it seems to indicate that it can only do this with other BlackBerries. I am wanting to transfer text messages, photos, and ringtones from an Android phone (purchased under duress while travelling). I was able to easily transfer the photos to my computer, but not the texts or ringtones. Could someone point me in the right direction for a tutorial on how to accomplish this?

    Thank you very much!
    12-23-14 05:48 AM
  2. homer1475's Avatar
    What you need to do is format the card from within the device.

    Swipe down from the top, tap settings, Scroll down to Storage and Access, then choose format media card.

    You don't need link to transfer files, just the Blackberry device manager that install with link. Basically a set of drivers for the USB attached device(your BB). You can then right click the icon(device manager) in your taskbar and choose properties. From there you can choose to mount tablet volumes on connect. That will mount your SD card and internal storage as accessible drives on your PC when you plug in your device as long as the device manager is running, drag and drop at your will.

    As for your syncing from an android phone to your BB to keep your txt and such, unless there is a third party app I'm unaware of, link only works for BB to BB.

    Link is really unneeded for you other then to do a backup of your device.
    Shmoo7 likes this.
    12-23-14 05:56 AM
  3. Tracey S1's Avatar
    If you want Link to see your device, switch Mass storage off. I had a similar problem. Now I can connect my Passport via wifi as well to my laptop.

    Posted via CB10
    Shmoo7 likes this.
    12-23-14 07:34 AM
  4. Shmoo7's Avatar
    Hi Homer,

    I had formatted the card from within the device last night just in case it was required due to its being more than 32 GB. So I accomplished this for an entirely different reason. :-)

    I have now installed BlackBerry Device Manager, rebooted, and set the appropriate settings and I can now view it as two drives in Explorer. Thank you very much!

    I've been hoping their might be a way to transfer the files from an Android phone, even if it requires a third party app. With any luck someone might have run into this previously and discovered a solution.

    That's what I thought. I might very well end up needing Link later on, but for now I prefer the simplicity of Device Manager.
    12-23-14 08:24 AM
  5. Shmoo7's Avatar
    Hi Tracey,

    Mass storage was off, but apparently Device Manager needed to be installed in order for the volume to be mounted. I now have two separate drive letters for the phone and media card. I guess I'm going to find out shortly how well BlackBerry handles flac files. Thank you for your help!
    12-23-14 08:26 AM
  6. anon(870071)'s Avatar
    My apologies for having to ask for help once again, however I'm getting rather frustrated with trying to set up my Passport. I received my SD card last night and popped it into my phone. That was the easy part! I connected my phone to my computer via USB cable, but could not see the directories or any indication of the SD card for that matter. I then decided to install BlackBerry Link to see whether a one-time configuration was required and that was not the least bit helpful. My firewall went nuts with Link trying to access various remote sites, which I grudgingly allowed once to facilitate the setup. This did not appear to accomplish the task and was very frustrating. I have read in the manual that you can set up your phone as a mass storage device however doing so would mean that apps are unable to access files on the media card. This seems to defeat the purpose if you are wanting to use the extra memory to take videos or for music.

    Could someone please tell me how I should be configuring my phone? Here is a brief list of what I do and don't want to be able to do.

    Wants:

    • To be able to plug in my phone via USB cable and transfer files back and forth using Explorer.
    • The camera and music player to be able to use and access the storage on the SD card.

    Don't Wants:

    • Connection to remote sites every time I connect my phone.
    • To sync my phone with my computer.
    • Remote access to my computer via my phone.
    • Access to cloud storage.
    • Having to install and use third party software in order to transfer files.

    Is this too much to ask? One of the reasons I opted for a Blackberry was to avoid the Big Brother attitude of Google and Microsoft with their constant attempts to log and track your activities.

    I do also have a few other questions if I may. I noticed when installing BlackBerry Link that it wanted to know which media player you used and offered a grand total of two options: iTunes and WMP. Was this merely at attempt to locate your music directory, in which case it's a good thing it couldn't access them, or does it have some other functional purpose? While on the subject, does the default BlackBerry music player recognise flac files, or does a separate media app need to be installed? If the latter is the case, could someone recommend an app?

    Lastly, one of the main reasons why I decided to install BlackBerry Link in the first place was because it said it could facilitate the transfer of your data from your previous phone to your BlackBerry. Unfortunately it seems to indicate that it can only do this with other BlackBerries. I am wanting to transfer text messages, photos, and ringtones from an Android phone (purchased under duress while travelling). I was able to easily transfer the photos to my computer, but not the texts or ringtones. Could someone point me in the right direction for a tutorial on how to accomplish this?

    Thank you very much!
    A few things that I have found! First off ANY new memory cards have to be preformatted on device before use or it won't be recognized. Installing BlackBerry link is great but make sure you have the correct PORTS open via your antivirus or it will bungle things up royally. Sometimes antivirus programs prevents the drivers from also being installed.

    Second r u using windows 8.1?

    Posted via the CrackBerry App for Android side loaded on the Passport!
    12-23-14 12:17 PM
  7. Prem WatsApp's Avatar
    Download (or check whether pre-installed) the Device Switch app:


    Can I get some help setting up my Passport?-img_20150217_062727.png

    Good luck :-D

      Telstra has the Classic now, "got it in two weeks agow"...  
    02-16-15 02:30 PM

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