1. Joseph Ng2's Avatar
    Hey everyone,

    I was wondering if anyone had an idea of what is going wrong here?

    Got my passport at launch, love it. Except for the fact that calls from people not on my contact list go straight to voice mail.

    On their side it rings once, then voice mail.

    I have done the following:

    Tried edge, 3g, 4g and LTE
    Made sure no call blocking apps are running,
    Different areas
    With or without wifi
    Factory Reset

    Got replacement device and this is still happening??
    I am on Rogers Network, they dont seem to know what is going on either.

    Help! Other than that though, the passport is absolutely amazing.
    10-31-14 03:51 PM
  2. gregt12's Avatar
    Hi, there are a couple of threads on this. I had the same problem, and Bell could not help. The fix is:
    Go to Setting >Security and Privacy>Parental Controls
    Turn on Parental Controls. You will be prompted for a password - enter any password (as long as you can remember it for later) .
    Check the box for Phone calls from contacts only.
    Then, back out of the Parental Controls screen. Then go back in and uncheck the phone calls box and finally disable the entire Parental Controls option and exit. You should then be able to receive calls from unwanted telemarketers again...

    Posted via CB10
    10-31-14 04:03 PM
  3. Joseph Ng2's Avatar
    AMAAAAAZING!! How did someone find this out haha.

    10-31-14 06:16 PM
  4. ummie4's Avatar
    I posted about this in the official forums. They checked into it and wrote a knowledge base article about it. The cause of the glitch comes from doing a restore on the passport that originated from a z10 with a particular OS version on it.

    Posted via CB10
    10-31-14 08:36 PM

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