1. muratb's Avatar
    Hi, new wıth the passport. Prevıously owned a z10 and it feels like the Z10 had a better voice quality whıle talkıng to someone. İt feels like other persons voıce doesnt come as loud as Z10 's?
    Anyone notıce that? Anyway to ımprove and make ıt louder and clearer?
    Thanks

    Posted via CB10
    10-21-15 07:27 AM
  2. nward2010's Avatar
    Turn up the volume ! Lol

    RED  Q5 SQR100-2/10.3.2.2789 on Telus
    10-21-15 08:15 AM
  3. conbrio29's Avatar
    I've used the Z10, Z30, Classic, and Passport. The Passport hands down has the best call quality of all the phones I've used! And yes, make sure you have the volumes turned up!

    Posted via CB10
    10-21-15 08:34 AM
  4. yyz321's Avatar
    I have the Z30 and Passport and I think the call quality is slightly better on the Passport.

    Posted via CB10
    10-21-15 12:19 PM
  5. nward2010's Avatar
    You can also try Treble Boost or Bass Boost option in the Phone Settings Call Audio Menu.

    RED  Q5 SQR100-2/10.3.2.2789 on Telus
    10-21-15 02:06 PM
  6. Joao Oliveira's Avatar
    Hi, new wıth the passport. Prevıously owned a z10 and it feels like the Z10 had a better voice quality whıle talkıng to someone. İt feels like other persons voıce doesnt come as loud as Z10 's?
    Anyone notıce that? Anyway to ımprove and make ıt louder and clearer?
    Thanks

    Posted via CB10
    I had the Q10, wich I wonder how similar it was to the Z10. The Passport is by far the best smartphone for sound quality I ever had...
    10-21-15 05:49 PM
  7. muratb's Avatar
    Could you please post a screen shot from that settıng. Mıne ıs blank for some reason

    Posted via CB10
    10-22-15 12:32 AM
  8. yyz321's Avatar
    Open 'Phone', swipe down from top, press settings and it'll take you to the following menu:

    Call quality-img_20151022_091114.png

    Posted via CB10
    10-22-15 08:12 AM
  9. muratb's Avatar
    What are your optıons under call audıo. Mıne wont let me adjust anytıng. Could you please post a screen shot from your call audıo sectıon. Thanks..

    Posted via CB10
    10-22-15 11:48 AM
  10. early2bed's Avatar
    Make sure there isn't any earwax in your ears. I'm serious. Call quality is a pretty rare complaint these days.
    10-22-15 11:54 AM
  11. ChrisLeNeve's Avatar
    I've got a quick question about passport calls : actually how good is BlackBerry Natural sound?

    Forgive my typos, I don't look when I type
    10-22-15 12:12 PM
  12. ma678's Avatar
    Does Passport support HD voice? I used to have it on my other BB10 devices, e.g. Q10, Z30, and Classic. I don't see the HD icon on Passport SE now.

    Posted via CB10
    10-22-15 01:41 PM
  13. nimra's Avatar
    Does Passport support HD voice? I used to have it on my other BB10 devices, e.g. Q10, Z30, and Classic. I don't see the HD icon on Passport SE now.

    Posted via CB10
    Have a PP and a Classic, don't see HD sounds on Classic where is that?
    Me finds call quality slightly better on Classic, but haven't tested and compared all three options - bass increase - standard - increase treble - yet

    Posted via CB10
    10-22-15 04:53 PM
  14. Omnitech's Avatar
    Does Passport support HD voice? I used to have it on my other BB10 devices, e.g. Q10, Z30, and Classic. I don't see the HD icon on Passport SE now.
    Yes it does, but that is highly dependent on your carrier, AND on the carrier of the person you are speaking to. BOTH have to support it for it to work.

    My carrier, for example, does not have that feature yet. (Which for them requires "Voice over LTE" to work. Whereas on GSM carriers they can just use a different GSM codec to achieve that.)
    10-22-15 05:31 PM
  15. ma678's Avatar
    Yes it does, but that is highly dependent on your carrier, AND on the carrier of the person you are speaking to. BOTH have to support it for it to work.

    My carrier, for example, does not have that feature yet. (Which for them requires "Voice over LTE" to work. Whereas on GSM carriers they can just use a different GSM codec to achieve that.)
    I used to see HD icon on my Classic when talking to wife. Now the icon disappeared.

    Posted via CB10
    10-22-15 11:47 PM
  16. Omnitech's Avatar
    I used to see HD icon on my Classic when talking to wife. Now the icon disappeared.
    So you saying it doesn't appear any more on the Passport?

    Is she still using the same phone/carrier as before, and same carrier for you? How is the sound quality?
    10-23-15 01:51 AM
  17. muratb's Avatar
    Wıth mıne the speaker ıs amazıng hovever the ear pıece ıs not loud enough. Why ıs that?

    Posted via CB10
    10-23-15 07:59 AM
  18. ma678's Avatar
    So you saying it doesn't appear any more on the Passport?

    Is she still using the same phone/carrier as before, and same carrier for you? How is the sound quality?
    Yes she uses the same device and we both are with the same carrier Fido in Canada. Actually I haven't seen big difference for the sound quality. BlackBerry devices always produce nice quality.

    Posted via CB10
    10-23-15 04:28 PM
  19. Omnitech's Avatar
    Yes she uses the same device and we both are with the same carrier Fido in Canada. Actually I haven't seen big difference for the sound quality. BlackBerry devices always produce nice quality.
    Then it's possible the feature is still working but there is just no "HD" indicator any more.

    I can't test this because there are no Passport models compatible with my carrier..
    10-23-15 05:23 PM
  20. Omnitech's Avatar
    Wıth mıne the speaker ıs amazıng hovever the ear pıece ıs not loud enough. Why ıs that?
    Low speaker volume is a common complaint about recent OS builds. You should be able to find a variety of forum threads discussing it.
    10-23-15 05:25 PM
  21. ma678's Avatar
    Then it's possible the feature is still working but there is just no "HD" indicator any more.

    I can't test this because there are no Passport models compatible with my carrier..
    I don't remember if I saw HD icon on my Passport OG before. It for sure doesn't show on my Silver edition.

    Posted via CB10
    10-24-15 12:18 AM

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