1. 714hello's Avatar
    I can't launch the browser or BlackBerry world. Pressing the icon doesn't do anything. I've restarted the phone and same issue. Any ideas?

    Thanks

    Sent from my Passport using Tapatalk
    11-22-14 12:20 AM
  2. jvictor77's Avatar
    Was it a hard reset?

    Posted via Passport - The Beast!
    11-22-14 12:28 AM
  3. 714hello's Avatar
    I didn't do a hard reset. Should I do it?

    Sent from my Passport using Tapatalk
    11-22-14 12:58 AM
  4. thymaster's Avatar
    Yes
    11-22-14 01:17 AM
  5. jvictor77's Avatar
    Well?

    Posted via Passport - The Beast!
    11-22-14 09:52 AM
  6. 714hello's Avatar
    Pressing the volume buttons to reset didn't fix the problem. Is there another way to reset?

    Sent from my Passport using Tapatalk
    11-22-14 09:59 AM
  7. jvictor77's Avatar
    Hold the power button till the BlackBerry logo appears.

    Posted via Passport - The Beast!
    11-22-14 10:10 AM
  8. 714hello's Avatar
    Still doesn't work

    Sent from my Passport using Tapatalk
    11-22-14 06:35 PM
  9. jvictor77's Avatar
    Wipe and reload the OS.

    Posted via Passport - The Beast!
    11-23-14 07:47 AM
  10. thymaster's Avatar
    You're not holding the up and down volume together long enough.
    Pressing the volume buttons to reset didn't fix the problem. Is there another way to reset?

    Sent from my Passport using Tapatalk
    11-23-14 11:50 AM
  11. jvictor77's Avatar
    Yes - hold them down till the BlackBerry logo reappears.

    Posted via Passport - The Beast!
    11-23-14 11:57 AM

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