1. unknownmg's Avatar
    Hello everyone, I hope you are having a great day.

    I bought a blackberry passport from ebay.
    I am able to access everything on the phone and use it for calls and messages.
    There is one thing that I could not do which was a security wipe of the phone.

    The phone asks that I enter blackberry id credentials to go through with the wipe. I contacted the seller but the seller said that he/she does not have access to that email and does not remember the password of that account.

    Would I be able to wipe the phone completely using an autoloader without needing the previous owner's account info ?
    I do not want to "brick" the phone, so what should I be careful of ?

    Thanks for the help
    08-08-20 09:44 PM
  2. RUSHHUSH's Avatar
    That's the problem then.

    Even you wipe it with autoloader, it is still required ID and password when you reboot it



    Posted via CB10
    08-08-20 11:12 PM
  3. unknownmg's Avatar
    Will chimera tool solve the issue ?
    08-09-20 01:20 AM
  4. ksennette's Avatar
    This worked for my Q10 ( )
    08-09-20 02:21 AM

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