1. skoev's Avatar
    Hello to everyone,

    I just joined in and would like to ask a question regarding my Blackberry Passport ;

    The device is always searching for network and only emergency calls are allowed.What's interesting is the fact that the device recognizes the mobile network (as you can see from one of the attached pictures) , when I try to manually search the device easily finds the network but when I try to connect - it just stays like this. In the APN section, all the information is filled in - with username and password correctly. When I walk outside from time to time I can see 4G and full coverage of the network but after a few steps - it's the same issue again. All that can be changed from hardware is done - antenna module and other parts..I tried to reload the software but I got a message that bb10 is not supported or something like this (it was two weeks ago and I don't remember quite well) on my laptop which has windows 10.
    I would be grateful if someone has a solution for this problem. I'm sorry if someone had asked for the same thing before me. I just couldn't find anything.
    Attached Thumbnails Blackberry Passport Searching for network-20161216_182016.jpg   Blackberry Passport Searching for network-20161216_182103.jpg  
    12-16-16 10:42 AM
  2. coffee-turtle's Avatar
    I think you may want to get your carrier involved. At the very least, have them re-register your device OTA and confirm your settings. The SIM card is also something to look into.
    12-16-16 01:43 PM
  3. skoev's Avatar
    Thank you for the advice but unfortunately - already did it.. problem still exists
    12-16-16 03:17 PM
  4. shawnreum's Avatar
    Have you tried getting a new SIM card?

    Posted via CB10
    12-16-16 06:39 PM
  5. skoev's Avatar
    Yes, chaned it with a brand new one.
    12-17-16 05:36 PM
  6. shawnreum's Avatar
    Possible bad SIM tray?
    Could have a few pins that are making contact, but may have one that's not.

    Happened to me one time too.
    BlackBerry didn't hesitate to replace the phone.
    12-17-16 06:17 PM
  7. skoev's Avatar
    I know they don't hesitate but all that can be changed as hardware is done.
    12-19-16 11:11 PM

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