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While using my brand new Silver Edition that I just got on Saturday I ran into this problem on Monday Night (yesterday) 8/10/15
Sure a quick restart fixed it but I don't think that crap should happen to a brand new blackberry.
Never has happened with my Classic that I've had for 8 months.
:no:
Youtube Video
No problems with my silver edition!!! Did you perform a restore from a backup???
Passport
Wow. Weird problem for sure.
BlackBerry PP Silver Edition via CB10 (AT&T OS 10.3.2.2226)
I remember this has happened to my BB Passport.
So what I do is press the power button the turn off the screen then slid up to wake and then unlock to fix it.
Send it back! I've used the original Passport, AT&T version and several Z30's and Z10's and haven't had that problem. Could be hardware related, which could mean more touchscreen issues down the road.
Posted via CB10
If it keeps happening, it is a hardware problem. As what other has said, just return it and ask for replacement...
Posted via CB10
Double
This has been happening to me too. Doesn't seem like a hardware issue to me. More like bugged apps. Reddit In Motion, browser. Restarting the apps seems to fix it. Keyboard scrolling works though. Can't remember if I've had to do a hard reset.
Posted via CB10
I suspect that in the two days after installing apps, accounts and user data, it was really itching for a reboot. Hopefully it won't repeat.
Does turning off the screen and turning back on fix the issue?
I've had this once on my BlackBerry Passport (unlocked)
Posted via CB10
I tried turning off the screen and going back to the home screen and it didn't work. I had to restart the phone. If this is a known issue I wont be keeping this phone. In fact, I just put a refund on Amazon. It sucks because I was really digging the phone. I'll just stick to my Classic. It's perfect.