1. Lee Sykes's Avatar
    Hi CB folk

    I have just purchased a New Passport Silver Edition.

    On connecting to link it does not give me any information on the handset.

    It just says "Blackberry" and does not display a picture of the phone, just a white outline.

    When I connect any of my other devices it clearly shows a P'9983 is connected and displays all the relevant device information.

    I have removed all BlackBerry software from my pc, installed the drivers and software again via USB from the handset and followed all the prompts given.

    Any help is appreciated

    Lee.
    BlackBerry Passport SE - Link doesn't show a handest or picture-img_20160119_232324.jpg
    BlackBerry Passport SE - Link doesn't show a handest or picture-img_20160119_225805.jpg
    BlackBerry Passport SE - Link doesn't show a handest or picture-img_20160119_225827.jpg
    BlackBerry Passport SE - Link doesn't show a handest or picture-img_20160119_225846.jpg

    Posted via CB10
    01-20-16 06:18 AM
  2. Narhim's Avatar
    The same here with SE, previously with passport it showed.
    I'd say to ask why you write to 'askwhy@blackberry.com' ;P

    Accept it. Nothing you can do about it

    Posted via CB10
    01-20-16 08:48 AM
  3. Polt's Avatar
    Same here, now that you've mentioned it, I do find it rather annoying.

    Posted via CB10
    01-20-16 09:00 AM
  4. GusBandicoot's Avatar
    Update link

    Posted via CB10 - 9900 -Playbook- Q10 - Passport SE
    01-20-16 04:05 PM
  5. Lee Sykes's Avatar
    Like I mention in the original post, all software was removed and updated to the latest available.

    Does your SE work on link?

    Posted via CB10
    01-20-16 04:23 PM
  6. GusBandicoot's Avatar
    Didn't really read it...just browsed pictures...

    When I first plugged in, it wasn't recognised, then it seemed to cause an update...

    Might have been from installing the drivers from the phone though...

    Posted via CB10 - 9900 -Playbook- Q10 - Passport SE
    01-20-16 04:27 PM

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