1. Eldy Leung's Avatar
    I need help guys my passport when i use typing it's not comfort again when i press b 1time it become bb or bbb
    And my blackberry can't invite or accept new bbm contact...
    I need helppp
    Tq

    Posted via CB10
    07-18-16 07:22 PM
  2. BigAl_BB9900's Avatar
    I need help guys my passport when i use typing it's not comfort again when i press b 1time it become bb or bbb
    And my blackberry can't invite or accept new bbm contact...
    I need helppp
    Tq

    Posted via CB10
    Backup your phone FIRST!!

    Try these fixes: (if one fix does not work then try the next, and so on)
    1) Power Off, wait a minute, then Power On
    2) Check for OS Updates - if there are any Updates installed, do another Power Cycle
    3) Soft Reset your phone - eg when the phone is ON, hold the power button for 10 seconds until the screen turns off
    4) Hard Reset (also known as a Factory Reset - Warning: this will COMPLETELY WIPE your Passport) - then OS Updates - then reinstall from the BackUp you made earlier

    What OS version are you using?
    07-18-16 08:18 PM
  3. Eldy Leung's Avatar
    Iam using 10.3.2.2836
    Iam already do all of that but the problem not fix
    Should i wipe all my device??

    Posted via CB10
    07-18-16 09:40 PM
  4. RoseBud68's Avatar
    It's a known issue. Some can be fixed with an OS update.

    Posted via CB10
    07-19-16 07:26 AM

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