07-23-17 06:05 PM
tools
  1. bartem's Avatar
    bartem
    So this is my problem which Blackberry help via Twitter was useless. I have a passport se I bought directly from Blackberry. Phone has been fine. Lately after the alarm goes off, I turn off the alarm and unplug the phone from the factory supplied charger. There are no apps running, the upper right of the phone gets hot and the battery % starts dropping fast. If I reboot the phone it seems to stabilize but that doesn't seem like a reasonable fix. I mean if I have to I will but has anyone had this problem as well?

    Posted via CB10
    07-20-17 03:53 PM
  2. cewald's Avatar
    cewald
    So that happens each time you disable the alarm? Have you tried a different order of unplugging / disabling the alarm as a workaround?
    Did you install the latest available updates?
    You might check the cause for battery drop via System Monitor - Battery and CPU stats... which app was consuming them in the related timeframe?

    Regards,
    Christian
    07-20-17 04:00 PM
  3. bartem's Avatar
    bartem
    Thanks I'll try your suggestions. I do have all of the latest updates installed.

    Posted via CB10
    07-20-17 07:16 PM
  4. Couver81's Avatar
    Couver81
    Do you have android apps installed on your Passport? I would run the virtual expert to see if it picks up any issues with any apps. Some android apps can cause issues on BB10.

    Posted via CB10
    07-20-17 08:22 PM
  5. bartem's Avatar
    bartem
    I did have some android apps and it turned out aptoid was the problem. Looked at device manager this morning and it was consuming 65%! That was quickly uninstalled and everything is working ok. I don't need aptoid I was just playing around with it so no loss there anyway. Thanks for the help!

    Posted via CB10
    07-21-17 11:58 AM
  7. rhaps0dy's Avatar
    rhaps0dy
    Good to know.
    07-23-17 03:52 PM
  8. Chris Chin's Avatar
    Chris Chin
    Originally Posted by bartem
    I did have some android apps and it turned out aptoid was the problem. Looked at device manager this morning and it was consuming 65%! That was quickly uninstalled and everything is working ok. I don't need aptoid I was just playing around with it so no loss there anyway. Thanks for the help!

    Posted via CB10
    Just keep Android app use to a minimum. Make sure any installed cannot run in background.

    I use a few android (aircanada, United Airlines, HIE) and keep them under control. No problems.

    Chris - Posted from my PP SE on CB10
    07-23-17 06:05 PM
« Passport SE comparison against the KEYone | Whatsapp android version »

Similar Threads

  1. Switched to Classic from Passport and impressed
    By JPD404 in forum BlackBerry Classic
    Replies: 29
    Last Post: 03-10-18, 11:23 AM
  2. BlackBerry wins right to sell secure messaging tools to U.S. government
    By Carjackd in forum General BlackBerry News, Discussion & Rumors
    Replies: 1
    Last Post: 07-27-17, 02:26 PM
  3. New #PassPort screen dead pixel
    By Birpal Singh Bhinder in forum BlackBerry Passport
    Replies: 4
    Last Post: 07-22-17, 08:07 PM
  4. BlackBerry strengthens cybersecurity offering for the Canadian and U.S. Governments
    By CrackBerry News in forum CrackBerry.com News Discussion & Contests
    Replies: 0
    Last Post: 07-20-17, 03:30 PM
LINK TO POST COPIED TO CLIPBOARD