1. Shiyu Zhang's Avatar
    By mistake, the phone has gone to the type ‘blackberry’ part for further password and unlock. But because the keyboard is broken, I can’t type the letters. How do I unlock my phone? Is there a way to avoid this typing step? Or a way to start the image unlocking thing?
    05-03-19 05:16 AM
  2. conite's Avatar
    By mistake, the phone has gone to the type ‘blackberry’ part for further password and unlock. But because the keyboard is broken, I can’t type the letters. How do I unlock my phone? Is there a way to avoid this typing step? Or a way to start the image unlocking thing?
    You're stuck.

    The only option is to buy and install a new keyboard.
    05-03-19 07:49 AM
  3. hazmaju's Avatar
    It works with otg cable and a USB keyboard, you could try that before changing the keyboard, witch you need to do anyway...

    Posted via CB10
    05-03-19 09:09 AM
  4. bb10adopter111's Avatar
    Also, though bit might be a hassle, you can connect to to a PC via BlackBerry Link to transfer data.

    Posted with my trusty Z10
    05-03-19 09:34 AM
  5. Dunt Dunt Dunt's Avatar
    Also, though bit might be a hassle, you can connect to to a PC via BlackBerry Link to transfer data.

    Posted with my trusty Z10
    I don't think that works with a locked phone... but it's worth a try.

    Replacing the keyboard isn't too hard, and should be able to find one on ebay - or a phone for parts.
    05-03-19 09:39 AM
  6. bb10adopter111's Avatar
    I don't think that works with a locked phone... but it's worth a try.

    Replacing the keyboard isn't too hard, and should be able to find one on ebay - or a phone for parts.
    Sure it does. You have to enter the BBID and PW on the computer, but you don't need to take any action on the device.
    05-03-19 09:41 AM
  7. bb10adopter111's Avatar
    ...except connect it via USB.
    05-03-19 09:42 AM
  8. Dunt Dunt Dunt's Avatar
    Sure it does. You have to enter the BBID and PW on the computer, but you don't need to take any action on the device.
    Cool... I just remember my phone being locked (need to enter "BlackBerry") once and LINK didn't allow me to sign in without first unlocking it physically. But it's been years since I used BB10 and LINK on a day to day basis.

    If that's the case... does using LINK to unlock, bypass needing to type BlackBerry on the phone - put you back as just your password?
    05-03-19 09:59 AM
  9. Ben xfg's Avatar
    If that's the case... does using LINK to unlock, bypass needing to type BlackBerry on the phone - put you back as just your password?
    No, it doesn't. And you're right about Link not letting you unlock the device if it's asking for "blackberry".

    Posted via CB10
    05-03-19 10:24 AM
  10. Dunt Dunt Dunt's Avatar
    No, it doesn't. And you're right about Link not letting you unlock the device if it's asking for "blackberry".

    Posted via CB10
    That's what I taught.... doesn't hurt for the OP to give it a try anyway.
    05-03-19 11:58 AM
  11. bb10adopter111's Avatar
    That's what I taught.... doesn't hurt for the OP to give it a try anyway.
    Interesting. I've never had that exact problem. My situation was that my Z10 screen had cracked, and I couldn't enter ANYTHING on it. I installed BlackBerry Link, entered the BBID and Password, then the PW for my phone when I connected it to USB. It would not unlock my phone, but I could access all the files and data on my phone to sync and back it up.

    But I wasn't at the point where I'd entered my PW incorrectly five times and had to enter "BlackBerry."
    Posted with my trusty Z10
    05-03-19 01:45 PM
  12. JuiciPatties's Avatar
    Definitely didn't think it would allow you to unlock the phone for use. It is only allowing you to access the data on your phone. I think you should back up everything through Link first and then attempt to change keyboards, or perhaps get a used Passport. I haven't looked, but can't imagine a used one (in good condition) costing that much.
    05-03-19 02:40 PM
  13. bb10adopter111's Avatar
    Definitely didn't think it would allow you to unlock the phone for use. It is only allowing you to access the data on your phone. I think you should back up everything through Link first and then attempt to change keyboards, or perhaps get a used Passport. I haven't looked, but can't imagine a used one (in good condition) costing that much.
    That's what I was suggesting. Link won't unlock the phone, but it will help you prevent data loss.

    Posted with my trusty Z10
    05-03-19 02:50 PM
  14. Rootbrian's Avatar
    OTG adapter (they're cheap!), usb keyboard. That's it. Then bring it to a phone repair shop. Ebay or amazon are your friends (whichever you use) and that's where you get a replacement keyboard from. Toolkits can be bought at most computer shops in person (53-58 bit kits). Worth it.

    Submitted via blackberry passport on freedom mobile HSPA+ or LTE
    Dunt Dunt Dunt likes this.
    05-08-19 01:07 AM

Similar Threads

  1. BlackBerry operating system ending? What can I do?
    By Ford Galaxie in forum Ask a Question
    Replies: 81
    Last Post: 07-26-19, 04:53 AM
  2. Hardware KB: Swipe Down to show Symbols
    By nah.uhh in forum BlackBerry KEYone
    Replies: 3
    Last Post: 06-05-19, 09:27 PM
  3. Black or white BB headphones.
    By towngirl in forum Buy, Sell, Trade - Sold / Archived
    Replies: 14
    Last Post: 05-09-19, 02:55 PM
  4. Replies: 0
    Last Post: 05-02-19, 06:14 PM
  5. Keyboard letter peeling off
    By curves2000 in forum BlackBerry 10 OS
    Replies: 4
    Last Post: 05-02-19, 05:33 PM
LINK TO POST COPIED TO CLIPBOARD