[Shiyu Zhang]

By mistake, the phone has gone to the type ‘blackberry’ part for further password and unlock. But because the keyboard is broken, I can’t type the letters. How do I unlock my phone? Is there a way to avoid this typing step? Or a way to start the image unlocking thing?

[conite]

By mistake, the phone has gone to the type ‘blackberry’ part for further password and unlock. But because the keyboard is broken, I can’t type the letters. How do I unlock my phone? Is there a way to avoid this typing step? Or a way to start the image unlocking thing?

You're stuck.

The only option is to buy and install a new keyboard.

[hazmaju]

It works with otg cable and a USB keyboard, you could try that before changing the keyboard, witch you need to do anyway...

Posted via CB10

[bb10adopter111]

Also, though bit might be a hassle, you can connect to to a PC via BlackBerry Link to transfer data.

Posted with my trusty Z10

[Dunt Dunt Dunt]

Also, though bit might be a hassle, you can connect to to a PC via BlackBerry Link to transfer data.

Posted with my trusty Z10

I don't think that works with a locked phone... but it's worth a try.

Replacing the keyboard isn't too hard, and should be able to find one on ebay - or a phone for parts.

[bb10adopter111]

I don't think that works with a locked phone... but it's worth a try.

Replacing the keyboard isn't too hard, and should be able to find one on ebay - or a phone for parts.

Sure it does. You have to enter the BBID and PW on the computer, but you don't need to take any action on the device.

[bb10adopter111]

...except connect it via USB.

[Dunt Dunt Dunt]

Sure it does. You have to enter the BBID and PW on the computer, but you don't need to take any action on the device.

Cool... I just remember my phone being locked (need to enter "BlackBerry") once and LINK didn't allow me to sign in without first unlocking it physically. But it's been years since I used BB10 and LINK on a day to day basis.

If that's the case... does using LINK to unlock, bypass needing to type BlackBerry on the phone - put you back as just your password?

[Ben xfg]

If that's the case... does using LINK to unlock, bypass needing to type BlackBerry on the phone - put you back as just your password?

No, it doesn't. And you're right about Link not letting you unlock the device if it's asking for "blackberry".

Posted via CB10

[Dunt Dunt Dunt]

No, it doesn't. And you're right about Link not letting you unlock the device if it's asking for "blackberry".

Posted via CB10

That's what I taught.... doesn't hurt for the OP to give it a try anyway.

[bb10adopter111]

That's what I taught.... doesn't hurt for the OP to give it a try anyway.

Interesting. I've never had that exact problem. My situation was that my Z10 screen had cracked, and I couldn't enter ANYTHING on it. I installed BlackBerry Link, entered the BBID and Password, then the PW for my phone when I connected it to USB. It would not unlock my phone, but I could access all the files and data on my phone to sync and back it up.

But I wasn't at the point where I'd entered my PW incorrectly five times and had to enter "BlackBerry."
Posted with my trusty Z10

[JuiciPatties]

Definitely didn't think it would allow you to unlock the phone for use. It is only allowing you to access the data on your phone. I think you should back up everything through Link first and then attempt to change keyboards, or perhaps get a used Passport. I haven't looked, but can't imagine a used one (in good condition) costing that much.

[bb10adopter111]

Definitely didn't think it would allow you to unlock the phone for use. It is only allowing you to access the data on your phone. I think you should back up everything through Link first and then attempt to change keyboards, or perhaps get a used Passport. I haven't looked, but can't imagine a used one (in good condition) costing that much.

That's what I was suggesting. Link won't unlock the phone, but it will help you prevent data loss.

Posted with my trusty Z10

[Rootbrian]

OTG adapter (they're cheap!), usb keyboard. That's it. Then bring it to a phone repair shop. Ebay or amazon are your friends (whichever you use) and that's where you get a replacement keyboard from. Toolkits can be bought at most computer shops in person (53-58 bit kits). Worth it.

Submitted via blackberry passport on freedom mobile HSPA+ or LTE