1. D3C0D3R's Avatar
    Took a quick paroose and didn't see this posted anywhere, so here I go:

    After getting my Z10 first week after release on Rogers in Canada, I can say for certain that BlackBerry and/or any carrier selling BlackBerry's, need to properly train any store staff to actually be knowledgeable when it comes to selling the phones. They also need to take their personal opinion out of forcing the sales over to Galaxy series or iPhone devices for any new customer or any upgrading customer.. it's a little ridiculous.. Plus, even if there were knowledgeable customer service reps, most of them were unable to show any features due to either the demo devices being buggy or them not working at all! It's a MUST for many customers to be able to see the phone in person and be able to witness it's amazingness in all of its glory!

    Nonetheless, just curious to see how many other people agree about the need to proper staff training in regards to demoing/selling the phones!

    Z10STL100-3/10.3.0.1052
    09-17-14 12:00 AM
  2. motec bb's Avatar
    +1000 but it isn't always the ability and position to have the reps properly trained...

    It's up to the carriers,
    09-17-14 12:08 AM
  3. motec bb's Avatar
    BlackBerry should open more of its own stores
    vpblaze likes this.
    09-17-14 12:09 AM
  4. D3C0D3R's Avatar
    BlackBerry should open more of its own stores
    Completely 100% agree with that! If there was one in Toronto I'd drive all the way there weekly just to see what was up! Or better yet in Waterloo, or just all over!

    But at the same time as they're cutting costs, I can understand that they only really need the special stores in the emerging/low budget markets that don't have reliable suppliers elsewhere.

    It'd still be nice though!

    Z10STL100-3/10.3.0.1052
    09-17-14 12:12 AM

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