1. Saravanan V1's Avatar
    Keypad backlight not working. Once I restart device, few minutes working then it's turned off. Please help me how to resolve this issue

    Posted via CB10
    11-22-17 01:00 AM
  2. mitchy_mitch's Avatar
    try a hard reset. If that doesn't work, try a security wipe. And if it's still not working, it may be your proximity sensor which may be dirty. You can also try BlackBerry Virtual Expert App in BlackBerry World to see if there's a problem.
    11-22-17 01:49 AM
  3. Qorax's Avatar
    1) The backlit dies off within a few seconds of non use.
    2) The backlit also won't turn on if the phone detects bright environment.
    That's a feature.
    andy957 likes this.
    11-22-17 06:36 AM
  4. NewBB1X's Avatar
    Same thing happened to me. Very frustrating. I replaced the proximity sensor and that fixed the problem.
    11-23-17 12:14 AM

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