1. amnes1ac's Avatar
    Good day, my Blackberry passport connects to pc only as disk.

    Even if usb mass storage mode setting in connections not enabled.

    No chances to sync any data or backup / restore phone.

    Connecting it to macosx 10.13.5, also blacknerry software won't install on this os.

    Tried to enable dev mode and reach device within momentics ide - no chances to detect device.

    Sachesi tried to connect however forever cycling circle only shows and neither happen.

    I suppose broken image exist in this phone and even reset to factory default os, does not helped.

    Please suggest.
    06-08-18 01:40 AM
  2. YUUUUP's Avatar
    I always have to disconnect my Anti-virus software (AVG) on my pc before my passport will connect . You can give that a shot. 

    Posted via CB10
    06-08-18 11:16 AM
  3. m3ach's Avatar
    Good day, my Blackberry passport connects to pc only as disk.

    Even if usb mass storage mode setting in connections not enabled.

    No chances to sync any data or backup / restore phone.

    Connecting it to macosx 10.13.5, also blacknerry software won't install on this os.

    Tried to enable dev mode and reach device within momentics ide - no chances to detect device.

    Sachesi tried to connect however forever cycling circle only shows and neither happen.

    I suppose broken image exist in this phone and even reset to factory default os, does not helped.

    Please suggest.
    I believe Link does not work on a Mac above a certain OS release, I'm not a Mac user but I'm sure someone else can confirm if this is the case and which OS release 'breaks' it.

    Posted via CB10 using my Classic running 10.3.3.3216
    06-08-18 11:19 AM
  4. Paisley Pirate's Avatar
    I had that on my Passport running 10.3.3 as well - it turned out to be a deformed load of the OS on the Passport (not that I thought BB10 could even do that, but it apparently did) I wiped and reloaded the OS, and then it would allow backup and recovery through Link, where before it was only as a disk.
    The PC is on Win10Pro BTW, but I don't think it mattered, as it worked after reloading the Passports OS.
    06-17-18 09:29 PM

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