1. OKaNaRCHY's Avatar
    Hello,

    I have been using my BlackBerry passport for more than 3 years.
    More files inside; languages and retail demo, first launch etc. I erased it with Sachesi.
    I've reset the device from the security wipe on the phone. Security wipe over. The phone is switched on but there is no display because the first lanuch app and set up app is not installed.
    As such, neither the Sic Multi Wipe nor the Sachesi nor the autoloader can see it.

    What can I do to connect the phone to Autoloader or Sic Multi Wipe?
    08-08-19 09:03 AM
  2. Dunt Dunt Dunt's Avatar
    You plug the phone into a Windows PC... does anything happen on the devcie or the PC? Tried other cables?

    Was the phone working fine before all this?

    I remove all BlackBerry software from the PC, reboot PC, and reinstall BlackBerry drivers.

    Download the Autoloader you want, unzip and run it.... then plug the Passport in.
    ppeters914 likes this.
    08-08-19 10:35 AM
  3. OKaNaRCHY's Avatar
    I have already installed the BlackBerry Device drivers (I didn't install Blend and Link). Before performing a reset over the phone, Sachesi and DBBT were connected to the device.
    After installing BlackBerry Link and BlackBerry Blend, when the device was turned off, the bile computer was connected to the device, and I was able to perform Sic Multi Wipe and install the autoloader.

    Thanks everyone.
    08-09-19 03:39 AM

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