1. NightShark's Avatar
    I'm having issues with Blackberry link. I can't back it up. I get this message:
    "verify that your device is turned on and connected to blackberry link"

    I just bought a Keyone. I'm trying to back up my Passport and then figure out a way to restore it onto Keyone.

    Can someone help with my back up issue? and also suggest how I can restore on Keyone?
    06-03-17 01:53 AM
  2. aiharkness's Avatar
    Do you have device encryption turned on? Here is why I asked. Ever since updating to 10.3.3 I could not backup with Link. Everything else worked. But backup gives the same error you see. However, when troubleshootng something else I turned encryption off and incidentally found than backup would work. That may solve your backup problem.

    See what others say or search about transferring to the Keyone. I know there is a transfer solution. It isn't Link, but I know there is something.
    06-04-17 04:14 AM
  3. sonmort's Avatar
    Wrt to PassPort & PassPort SE Link recognition \ backup issues, this may help: http://forums.crackberry.com/showthread.php?t=1108788

    Posted via CB10
    06-11-17 05:54 PM
  4. kbz1960's Avatar
    You won't get your info to the KEYone from link.
    06-11-17 06:06 PM
  5. Taufiq Omo's Avatar

    Try to change your storage usb to off mode.
    You can go to Setting/Storage & Access/

    Posted via CB10
    06-13-17 01:04 AM

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