Blackberry HUB missing contacts

I rely on Blackberry Hub to voice read my messages. Over the past few months random people that I frequently contact through TEXT messages, disappear. They are still in my contact list and I can send them a message, but then they don't show up under text messages. If I search from them (having someone type it for me) the message stream may appear, however I cannot retrieve them through the HUB. I turned in my old Passport and got a new one, and it is doing the same thing. My work pushes through all updates and I run all updates as they come in. I am on software 10.3.3.1463
Anyone have a solution?

Since reader doesn't work in many cases, how do you go about voice reading your messages.

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