1. Bure03's Avatar
    Hey all,

    I'm trying to set up BBM but keep on getting BBM has lost its connection. Please wait while server attempts to reconnect. My BlackBerry ID is connected, I've updated BBM on BBWorld and installed the new .1172 os and still same issue. Any ideas?
    09-29-14 08:40 AM
  2. Bure03's Avatar
    any ideas guys? i even tried sideloading an older version and same issue. I really dont feel like reinstalled the os..
    09-29-14 12:11 PM
  3. Adif_70's Avatar
    Did you make a complete device switch so the id is erased of the old device..just a thought? Can't have same id on separate devices.

    Posted via CB10
    09-29-14 12:16 PM
  4. cycle_wala's Avatar
    Do a hard reset. Press & hold both volume keys (ignore screen shot) until device reboots and you see the blue BlackBerry logo.

    Posted via CB10
    09-29-14 12:19 PM
  5. Bure03's Avatar
    Did you make a complete device switch so the id is erased of the old device..just a thought? Can't have same id on separate devices.

    Posted via CB10
    I believe this is the issue! How would i go and transfer id's? i dont have my old phone anymore and on my passport it shows my blackberry id already connected
    09-29-14 12:55 PM
  6. Adif_70's Avatar
    Just sign in to your ID and it should remove the old device.
    Forgot your Id. Then retrieve a lost id online using email it would have been linked to.

    Https://blackberryid.blackberry.com/bbid/login/

    If link does not work then copy and paste

    Posted via CB10
    09-29-14 02:07 PM
  7. bakron1's Avatar
    Once you sign in to BBM, it should automatically detect that you have a new PIN and ask if you want to transfer your BBM account to your new device and you should be all set.

    Sent from my awesome passport on T Mobile USA (10.3.0.1154)
    09-29-14 03:46 PM
  8. TioPepe78's Avatar
    Try to forget your old device through Protect.
    09-29-14 03:51 PM
  9. cycle_wala's Avatar
    Simply hard reset your phone and try again. You do not have to go through the hassle of removing your bbid from old phone or anything. That suggestion itself is simply non-sense.

    Press and HOLD both Vol Up/Down buttons. Keep holding while the screen goes fully black (ignore the screenshot), keep holding through the Black/White logo and when the Colored Logo shows up, release those buttons.

    If you have the STL100-1 variant the volume button reset method doesn't work. In that case, Press and HOLD the Power On Button (ignore shut down couter) until you see the LOGO as above.


    Posted via CB10
    09-29-14 03:53 PM
  10. RaphYkun's Avatar
    Did you end up finding a solution? I appear to have the same problem.
    10-02-14 12:16 PM
  11. RaphYkun's Avatar
    Attempted this fix, but problem remains. I even have the BB logo top right and my other apps (like browser and facebook) work. Any other work arounds?
    10-02-14 12:28 PM

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