1. Technodudes's Avatar
    Hey I got this error on my passport I was updating it and forgot to plug it in the charger. Now that I got this error I plug it in to reload the software, my laptop or any other laptop won't pick up this device any other suggestions?
    11-16-16 04:25 PM
  2. yamahammer's Avatar
    11-16-16 05:13 PM
  3. Technodudes's Avatar
    Sorry I tried to download BlackBerry Link not working because my laptop won't pick up passport.
    11-16-16 05:34 PM
  4. tomskee's Avatar
    I actually fixed this bug tonight w/ the Classic. I had to shut down, not reboot the computer after installed bblink. If you already did that before, I dunno. Worked for me bc it was not recognizing the Classic. Hope it helps?
    11-16-16 10:44 PM
  5. Technodudes's Avatar
    Sorry that didn't work.
    11-17-16 08:46 AM
  6. rbtg's Avatar
    with cable connected and bb link open on reload page hold the power button on the phone until shuts off ,then power it back on it should work this way
    you also should be able to use autoloader as well
    ps your computer will not see the phone at this stage you will have to start the reloading process and shut the phone down
    Last edited by rbtg; 11-18-16 at 01:50 PM.
    11-18-16 01:36 PM
  7. Dunt Dunt Dunt's Avatar
    Autoloader always seemed to work for me, even if LINK would not recognize the phone.

    But some malware or 3rd party secuirty apps could be blocking communication via the USB ports... try to turn any of that off.
    11-18-16 02:29 PM

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