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08-08-18 07:16 PM
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  1. Younes Zendaoui's Avatar
    Hello
    I ask the technicians.I would like to have an answer
    Why in open spaces BB Passort happens to connect to the network of the mobile operator but in the offices and in the house disconnects and displays only sos.
    I suspect is the problem software or hardware?
    If it was a hardware problem (motherboard or antenna) why from time to time it succeeds to connect?
    08-06-18 02:58 AM
  2. tegar ramadhanu kariadinata's Avatar
    Hello
    I ask the technicians.I would like to have an answer
    Why in open spaces BB Passort happens to connect to the network of the mobile operator but in the offices and in the house disconnects and displays only sos.
    I suspect is the problem software or hardware?
    If it was a hardware problem (motherboard or antenna) why from time to time it succeeds to connect?
    what is the passport os version now?

     Passport RED Edition 10.3.32163
    08-06-18 04:13 AM
  3. Younes Zendaoui's Avatar
    Version : 10.3.3.2137
    08-06-18 04:17 AM
  4. tegar ramadhanu kariadinata's Avatar
    Version : 10.3.3.2137
    do you try put other provider?
    if still like that
    try to downgrade to 10.3.3.2057

     Passport RED Edition 10.3.32163
    08-06-18 04:33 AM
  5. Younes Zendaoui's Avatar
    Yes I try two differents providers
    It's strange! In some places (downtown...) it works well
    Can you plz give me a link to download 10.3.3.2057?
    08-06-18 04:47 AM
  6. tegar ramadhanu kariadinata's Avatar
    Yes I try two differents providers
    It's strange! In some places (downtown...) it works well
    Can you plz give me a link to download 10.3.3.2057?
    https://mega.nz/#!JZgAwZzK!qJzOq42-_...epUDkBsMFyTF-Q

     Passport RED Edition 10.3.32163
    08-06-18 04:49 AM
  7. Younes Zendaoui's Avatar
    Unfortunately, this link is invalid
    Attached Thumbnails BB Passport Issue (Hardware or software)-capture_invalid_link.png  
    08-06-18 04:53 AM
  8. tegar ramadhanu kariadinata's Avatar
    Unfortunately, this link is invalid
    try this one https://drive.google.com/file/d/0B3f...1ETXpWRm8/view

     Passport RED Edition 10.3.32163
    08-06-18 05:00 AM
  9. Younes Zendaoui's Avatar
    Sorry,the file doesn't exist
    Attached Thumbnails BB Passport Issue (Hardware or software)-capture_file_not_exist.png  
    08-06-18 05:05 AM
  10. tegar ramadhanu kariadinata's Avatar
    sorry the link is invalid
    try this http://www.mediafire.com/file/474s1a...-2-3-4.7z/file

     Passport RED Edition 10.3.32163
    08-06-18 05:06 AM
  11. Younes Zendaoui's Avatar
    What about 10.3.3.3216?
    I'm downloading now
    look on the screenshot , it's strange : on this moment (10:57) the network comes back on its own without any intervention.
    In 11:01 just SOS
    I cannot find the cause of this phenomenon!
    Attached Thumbnails BB Passport Issue (Hardware or software)-img_20180806_105751.jpg   BB Passport Issue (Hardware or software)-img_20180806_110118.jpg  
    08-06-18 06:05 AM
  12. iled's Avatar
    I'm afraid you've joined the SOS-calls-only group. This is a hardware (antenna) issue with no known solution. There are several threads about this.

    Note that at 10:57 you still don't have the Blackberry logo next to the signal bar, which would appear when a network connection is successful. This may be a hint that the aforementioned issue is being installed.
    08-06-18 06:15 AM
  13. Younes Zendaoui's Avatar
    I'm sure in some places it show Blackberry logo next to signal bar . I will move now to another place to show you. look on the screenshot (at 11:41) and can I make a call.
    In your mind,If I change a back cover? or motherboard It will resolve the problem?
    Attached Thumbnails BB Passport Issue (Hardware or software)-img_20180806_114145.jpg  
    08-06-18 06:46 AM
  14. tegar ramadhanu kariadinata's Avatar
    I'm sure in some places it show Blackberry logo next to signal bar . I will move now to another place to show you. look on the screenshot (at 11:41) and can I make a call.
    In your mind,If I change a back cover? or motherboard It will resolve the problem?
    I think your signal provide/BTS low signal 4G. so you must turn down your data signal to 3G only to get maximum speed and signal bar

     Passport RED Edition 10.3.32163
    08-06-18 07:14 AM
  15. tegar ramadhanu kariadinata's Avatar
    we dont know it is becaused hardware or not, try to compare more same blackberry 10 device in the same area
    if the different blackberry10 device got more 4G signal bar, I think it was hardware problem(ic signal)
    you must compare this problem more device too that got some reason

     Passport RED Edition 10.3.32163
    08-06-18 07:17 AM
  16. Younes Zendaoui's Avatar
    I tried before
    It's not necessary to upgrade to 10.3.3.3216?
    08-06-18 07:21 AM
  17. tegar ramadhanu kariadinata's Avatar
    I tried before
    It's not necessary to upgrade to 10.3.3.3216?
    if you want, you will try downgrade to 10.3.3.3057
    I think it smooth n responsive os (I feel on Z10)

     Passport RED Edition 10.3.32163
    08-06-18 07:29 AM
  18. Younes Zendaoui's Avatar
    The question that arises : a problem persists and the builder cannot determine the cause?
    There are people who say it's because antenna, others say that the problem and in the motherboard, others say that the operating system....
    it's really complicated or they hide something
    08-06-18 07:34 AM
  19. tegar ramadhanu kariadinata's Avatar
    The question that arises : a problem persists and the builder cannot determine the cause?
    There are people who say it's because antenna, others say that the problem and in the motherboard, others say that the operating system....
    it's really complicated or they hide something
    you must try some ways follow this with numbers
    1. try put other sim card provider who strong signal there
    2. turn down your signal data on 3G only ( I think it will show nice bar, because 4G still rare signal now) but if you need 4GLTE lets follow next ways
    3. downgrade to other version os, I see more some bugs on 10.3.3.2163 (this is lasted version of blackberry10 os) so I think becaused this os. but if you still got low 4G signal after you reinstalled lower than lasted os, try next ways
    4. The end some ways, if all steps or ways never get solution, I think you have to go blackberry service center to repair the ic signal/other problem about motherboard components

     Passport RED Edition 10.3.32163
    08-06-18 08:11 AM
  20. Younes Zendaoui's Avatar
    I downloaded this file : qc8960.factory_sfi_hybrid_qc8974.desktop-10.3.3.3216-nto+armle-v7+signed.bar
    But I don't know how use it
    I Know how use autoloader but this file .bar I never tested
    08-06-18 08:43 AM
  21. iled's Avatar
    Has this behavior started recently or has it always been like this? I mean, with the same SIM/carrier and in the same location. At this point, I would not mess around with bar files, try first to trim down your hypothesis, as advised above.
    08-06-18 09:11 AM
  22. Younes Zendaoui's Avatar
    Yes this behavior started recently.Before it works well
    08-06-18 09:13 AM
  23. Younes Zendaoui's Avatar
    So what do you think plz?
    08-06-18 05:17 PM
  24. Troy Tiscareno's Avatar
    There are dozens of threads in this (Passport) forum of people having the same issue. No one has ever gotten this issue repaired, and BB no longer accepts devices for repair, and they have no replacement parts. So, at this point, you either buy another Passport, or you move on to something else, because your current Passport is now a WiFi-only device.
    08-06-18 06:06 PM
  25. Younes Zendaoui's Avatar
    I know and I respect your opinion
    I am optimistic, I try to find the cause
    My goal is to repair my BB passport, so step by step, I ask the opinions of professionals first,maybe I'll get another motherboard or back cover to find the cause of this issue
    Unfortunately we cannot use Wifi to make call in our country.
    08-07-18 03:08 AM
28 12

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