1. andmcdon's Avatar
    Got passport on Wednesday. Consistently lose 10% per hour. I'll attach pictures from device manager. All help is appreciated.

    Battery help-img_20141114_172424.jpgBattery help-img_20141114_172437.jpgBattery help-img_20141114_172442.jpgBattery help-img_20141114_172446.jpg
    11-14-14 06:25 PM
  2. andmcdon's Avatar
    11-14-14 06:38 PM
  3. fridaybeatsmondayanygivensunday's Avatar
    My Passport took almost a week before the battery normalized. Be sure to check if all your accounts (email,contact,,etc) are connected and syncing properly. If not, it will drain your battery. Also, better update it to at least. 908.

    Posted via CB10
    11-14-14 08:35 PM
  4. fridaybeatsmondayanygivensunday's Avatar
    Also, do not drain your battery to 0 %. The new kind of batteries installed in our passport doesn't require you to drain it fully before charging, otherwise, it might just do harm to its longevity.

    Posted via CB10
    11-14-14 08:38 PM
  5. Edijs Benoit's Avatar
    don't go 0% on battery but don't charged if it still has 30% same harm
    11-14-14 08:40 PM
  6. power5's Avatar
    System should not be using that much battery. Most of the time display should be the most battery usage. Your system is doing something it shouldnt. Is this a clean phone or did you restore from a previous model?
    11-14-14 08:45 PM
  7. Edijs Benoit's Avatar
    looks like it is first OS, need to update to 908, that what fixed my battery
    11-14-14 08:52 PM
  8. andmcdon's Avatar
    System should not be using that much battery. Most of the time display should be the most battery usage. Your system is doing something it shouldnt. Is this a clean phone or did you restore from a previous model?
    Clean phone. Also running .908 software out of the box. Any thoughts about how to troubleshoot further?

    Posted via CB10
    11-14-14 11:41 PM
  9. andmcdon's Avatar
    My Passport took almost a week before the battery normalized. Be sure to check if all your accounts (email,contact,,etc) are connected and syncing properly. If not, it will drain your battery. Also, better update it to at least. 908.

    Posted via CB10
    Did your battery take a week to normalize because you had an account that was not syncing properly? Or, did it just take a week to get adjusted/warmed-up?

    Posted via CB10
    11-14-14 11:43 PM
  10. andmcdon's Avatar
    Bump

    Posted via CB10
    11-15-14 09:50 AM
  11. Coraya's Avatar
    Got passport on Wednesday. Consistently lose 10% per hour. I'll attach pictures from device manager. All help is appreciated.

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    There's another user here that was having the same issue as you were. Charge the phone to 100%. Do a hard reset while it's still plugged in. It should fix that up for ya.

    Posted via unlocked PASSPORT
    11-15-14 10:02 AM
  12. andmcdon's Avatar
    There's another user here that was having the same issue as you were. Charge the phone to 100%. Do a hard reset while it's still plugged in. It should fix that up for ya.

    Posted via unlocked PASSPORT
    After hard reset, do I restore the phone from a backup? Or start fresh with blank phone?

    Posted via CB10
    11-15-14 10:20 AM
  13. kwakster928's Avatar
    Try holding the volume up and down button together. It will reboot the phone. Try that first before wiping your phone. it solved the majority of the minor issues I had with the phone.

    Posted with my super duper BlackBerry Passport.
    11-15-14 10:35 AM
  14. Coraya's Avatar
    After hard reset, do I restore the phone from a backup? Or start fresh with blank phone?

    Posted via CB10
    You're not reloading your OS. You're just performing a hard reset while the phone is plugged in. Hold down volume up and volume down buttons on the side of your device until it turns off. Let go and it'll reboot.

    There is....

    Soft Reset : Holding power button until the device turns off

    Hard Reset : Holding down the volume keys so the device completely powers down

    Factory Hard Reset : Plugging your device into your computer and restoring the device to factory settings.

    You're performing a hard reset for your issue.

    Posted via unlocked PASSPORT
    11-15-14 10:36 AM
  15. andmcdon's Avatar
    You're not reloading your OS. You're just performing a hard reset while the phone is plugged in. Hold down volume up and volume down buttons on the side of your device until it turns off. Let go and it'll reboot.

    There is....

    Soft Reset : Holding power button until the device turns off

    Hard Reset : Holding down the volume keys so the device completely powers down

    Factory Hard Reset : Plugging your device into your computer and restoring the device to factory settings.

    You're performing a hard reset for your issue.

    Posted via unlocked PASSPORT
    Thanks for the help! I have performed a hard reset multiple times the past couple of days to no avail. I will try a factory hard reset.
    11-15-14 10:42 AM
  16. Coraya's Avatar
    Thanks for the help! I have performed a hard reset multiple times the past couple of days to no avail. I will try a factory hard reset.
    WAIT...did you do it while the phone was still plugged into the charger?

    Posted via unlocked PASSPORT
    11-15-14 10:50 AM
  17. andmcdon's Avatar
    Yes, I have held down both volume buttons while the phone was still plug in to the charger. No change in battery consumption. Averaging 1% drain every 5 minutes.
    11-15-14 10:58 AM
  18. andmcdon's Avatar
    But I have yet to do it once the phone has hit 100%. Waiting for my phone to charge up all the way, then I am going to give the hard reset one last shot.
    11-15-14 11:00 AM
  19. Coraya's Avatar
    But I have yet to do it once the phone has hit 100%. Waiting for my phone to charge up all the way, then I am going to give the hard reset one last shot.
    That's a big thing. Wait for it to reach 100%. That's the first step. Wait until it's fully charged. Not 98%, not 99%, do it at 100%.

    Posted via unlocked PASSPORT
    11-15-14 11:03 AM
  20. andmcdon's Avatar
    That's a big thing. Wait for it to reach 100%. That's the first step. Wait until it's fully charged. Not 98%, not 99%, do it at 100%.
    Thanks for all the help. Should be fully charged in 10 minutes. I will let y'all know how it goes.
    11-15-14 11:06 AM
  21. fridaybeatsmondayanygivensunday's Avatar
    I've read of some cases that there passport got drained due to continues syncing attempts because their accounts were not properly connected. On my passport, it took a week to normalize naturally, meaning no issues, just waited for the software and hardware to "adjust". but yeah, initially, I got a little apprehensive...

    Posted via CB10
    11-15-14 11:07 AM
  22. Coraya's Avatar
    Thanks for all the help. Should be fully charged in 10 minutes. I will let y'all know how it goes.
    Please do! This provides reassurance that this method works and gives other members a solution that may have the same problem.

    Posted via unlocked PASSPORT
    11-15-14 11:21 AM
  23. andmcdon's Avatar
    [SOLVED]

    Hard reset (pressing volume up and down) of the phone while charged to 100% and still on the charger.

    It's been 2 hours and 45 minutes and the phone is down to 92% with moderate use. The phone used to drain at least 10% every hour.

    Thanks for all the help! Hope this helps out any others who are having battery problems.

    Posted via CB10
    11-15-14 02:06 PM
  24. Coraya's Avatar
    [SOLVED]

    Hard reset (pressing volume up and down) of the phone while charged to 100% and still on the charger.

    It's been 2 hours and 45 minutes and the phone is down to 92% with moderate use. The phone used to drain at least 10% every hour.

    Thanks for all the help! Hope this helps out any others who are having battery problems.

    Posted via CB10
    Awesome! It worked! That's exciting. Mods should create a sticky for people that are having these issues with their battery.

    The Amazing Passport is charging, Posted via Q10
    11-15-14 03:58 PM

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