1. onefacthunt's Avatar

    I can't get my passport to backup, I can see all media on my phone via BlackBerry link but phone refuses to backup and just times out. Running windows 10.

    Tried turning off virus protection / firewall
    Re installed BlackBerry Link
    Both link and phone signed into same BlackBerry account
    Turned off phone lock
    Contacted BlackBerry help on twitter who said I need to contact carrier!!

    Any other suggestions?

    Posted via CB10
    09-03-15 01:14 PM
  2. martinjdub's Avatar
    I guessing you have lots of drive space...

    I'd attempt to back it up on another PC and see if you get the same results. That wi tell you if it's PC or Passport related
    09-03-15 02:02 PM
  3. onefacthunt's Avatar
    I would but don't have access to second computer.

    It's just so annoying. Esp as Blackberry help have just told me to call carrier so they can ring Blackberry help etc instead of dealing with me direct.

    Posted via CB10
    09-03-15 02:36 PM
  4. martinjdub's Avatar
    Sadly I don't have any ideas expect to assume you have the latest BlackBerry 10 OS loaded...what version?

    Posted via CB10 app and BlackBerry Passport 
    09-03-15 03:06 PM
  5. onefacthunt's Avatar
    Got 10.3.1779 which is the latest in the UK provide by o2 also made sure BlackBerry link is latest version etc. It's just annoying esp BlackBerry attitude to it all. I can't back up phone to install another os version etc.

    Posted via CB10
    09-03-15 03:32 PM
  6. martinjdub's Avatar
    Dumb question I was thinking you had a Z10...but your a Passport
    Ignore me!

    Posted via CB10 app and BlackBerry Passport 
    09-03-15 03:36 PM
  7. onefacthunt's Avatar
    My Z10 died in a pool of water a few years ago.

    Posted via CB10
    09-03-15 03:38 PM
  8. Rendergroup's Avatar
    I had trouble in Windows 10...

    Switched to Windows 7 and worked perfect.
    09-03-15 07:58 PM
  9. onefacthunt's Avatar
    Has any body backed up there Passport using windows 10? Or is it just not a case of wait for an BlackBerry link update etc?

    Posted via CB10
    09-05-15 04:15 AM
  10. martinjdub's Avatar
    I'll test Windows 10 tonight...

    Posted via CB10 and the BlackBerry Passport
    09-08-15 12:42 PM
  11. HaTaX's Avatar
    I've had issues with backups before, but oddly enough today when I went to make one it did it all on it's own and was really fast. (45 minutes or so for full backup ~11.4GB)

    Anyway give this a shot... Put the phone into airplane mode and make sure ALL radios are off or disabled, then reboot it. Let it sit for 5 minutes or so after it gets to the unlock screen, don't mess with it, just make a note of the time and wait 5 min. After waiting go ahead and plug it in with USB and try doing the backup again. Every time I've had issues getting a complete backup this has resolved it for me, worth a shot.
    09-08-15 04:47 PM

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