1. leo199387's Avatar
    Just got my SE ytd and I am quite happy with it after using one day!

    There is one problem, I can't connect to my home wifi, actually the devices connected to my wifi for like 3~5s then all of my other device (mac, iPad) as well as the SE will lose the connection and I need to restart the route again. I don't have any problem when my mac and iPad connecting to the WIFI, it only happened when the SE connected. What should I do?

    ps:Sorry for the English
    09-16-15 12:17 AM
  2. BB-JAM215's Avatar
    Have you tried turning WiFi off and then on again on the Passport? Also shutting down and restarting it might be worth trying.
    09-16-15 12:35 AM
  3. nhanken's Avatar
    What OS version is your Passport on? It sounds odd that it only happens when the Passport is connected and ruins the whole WIFI connections.

    To BB or not to BBBBBB...?
    09-16-15 12:44 AM
  4. bb8900edit's Avatar
    Had a similar issue with my Z10. Downgrade the firmware on your router to an earlier version, that solved the issue for me.

    From my Jamaican Passport
    09-16-15 12:57 AM
  5. leo199387's Avatar
    Thx for the reply, I have tried to turn on and off for few times already and it doesn't seem working.. I am using the latest os on the SE

    Posted via CB10
    09-16-15 01:06 AM
  6. leo199387's Avatar
    Actually it didn't lose the connections, it still connected on my mac and ipad but it will lose the connections to the Internet when my se is connected to the route.

    Posted via CB10
    09-16-15 01:08 AM
  7. BB-JAM215's Avatar
    Have you tried turning off your iPad and Mac to see if your router is having trouble adding another connection? If your router is getting interference from other sources, it may limit the number of devices you can connect.

    Use the built in Wireless Diagnostic tool in you Mac OS to see what is the best channel to set your router to: https://support.apple.com/en-ca/HT202663 Many routers default to Channel 6.
    09-16-15 10:10 AM
  8. leo199387's Avatar
    Still isn't working, however I found out that I can use whatsapp only when I connected.... this is weird..

    Posted via CB10
    09-16-15 08:26 PM
  9. soshy99's Avatar
    One suggestion. Can you open the router setting and limit the speed to lower threshold like 54Mbps? Newer router has higher speed but the connection is not very stable for all devices.

    Posted via CB10 on a BlackBerry Passport Silver Edition
    09-16-15 09:03 PM
  10. leo199387's Avatar
    Thx for the reply, how can I do so?
    09-16-15 09:57 PM
  11. leo199387's Avatar
    here is my ip show on my mac..

    lo0: flags=8049<UP,LOOPBACK,RUNNING,MULTICAST> mtu 16384
    options=3<RXCSUM,TXCSUM>
    inet6 ::1 prefixlen 128
    inet 127.0.0.1 netmask 0xff000000
    inet6 fe80::1%lo0 prefixlen 64 scopeid 0x1
    nd6 options=1<PERFORMNUD>
    gif0: flags=8010<POINTOPOINT,MULTICAST> mtu 1280
    stf0: flags=0<> mtu 1280
    en0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULT ICAST> mtu 1500
    ether 2c:f0:ee:18:1c:92
    inet6 fe80::2ef0:eeff:fe18:1c92%en0 prefixlen 64 scopeid 0x4
    inet 192.168.0.100 netmask 0xffffff00 broadcast 192.168.0.255
    nd6 options=1<PERFORMNUD>
    media: autoselect
    status: active
    en1: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULT ICAST> mtu 1500
    options=60<TSO4,TSO6>
    ether 32:00:13:49:20:00
    nd6 options=1<PERFORMNUD>
    media: autoselect <full-duplex>
    status: inactive
    bbptp0: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> mtu 1356
    ether 72:4c:5a:d6:43:15
    status: active
    p2p0: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> mtu 2304
    ether 0e:f0:ee:18:1c:92
    media: autoselect
    status: inactive
    09-16-15 10:01 PM
  12. soshy99's Avatar
    Thx for the reply, how can I do so?
    Router setting, not the computer. There is a IP address on your wireless router's label. Usually it's 192.168.0.1. Type that in the browser and enter. When asked for password and user name, they are admin/admin by default unless you have changed them. Google the manufacturer's instruction on how to change speed.

    Posted via CB10 on a BlackBerry Passport Silver Edition
    09-16-15 10:21 PM
  13. rebroker2009's Avatar
    What router do you have?

    Blackberry Passport running 10.3.2.2639
    09-16-15 10:22 PM
  14. leo199387's Avatar
    I have change it to 54Mbps and it still has the same problem...

    I am using TP-Link 150mps wireless N router..
    09-17-15 01:30 AM
  15. bluelights's Avatar
    I have change it to 54Mbps and it still has the same problem...

    I am using TP-Link 150mps wireless N router..
    What security type is setup in the router? Try changing it between the options, WPA, WPA2 etc, also change the wireless channel.

    It's not always easy to find a universal setup that works with all of your devices, but you can solve it by testing different set ups within the router, generally it comes down to wifi channel or security settings, you can also try to change wireless to just G and N type wifi.

    "I roll with 2 passports, 1 for travelling and 1 for communicating"
    09-17-15 03:00 AM
  16. Zeratul57's Avatar
    tp link 150 is a very cheap hardware router. Buy a quality Netgear that is 300 model at least. 600 if you can.
    09-17-15 09:27 AM
  17. BB-JAM215's Avatar
    As I think has already been suggested, have you checked to see if there is a firmware update for your router?
    09-17-15 05:02 PM
  18. leo199387's Avatar
    I have tried to upgrade it and it doest work too, I am considering to buy a new router, any suggestions guys? Thanks.

    Posted via CB10
    09-18-15 01:15 AM
  19. BB-JAM215's Avatar
    I've been quite satisfied with my NetGear WNDR-3700. Good router, reasonable price.
    09-18-15 12:14 PM
  20. leo199387's Avatar
    How about TP-LINK TL-WDR3500? Any good?

    Posted via CB10
    09-18-15 11:08 PM
  21. BB-JAM215's Avatar
    I've also had good performance from the LinkSys routers I've owned.
    09-19-15 12:17 AM
  22. 1Criz's Avatar
    I would check what IP addresses are assigned to each device. It seems like Passport is getting the already assigned IP and this is root cause.

    If this is not the case, I would look into router error log, where you should see error messages around time you connected with Passport.

    Posted via CB10
    09-19-15 02:45 AM
  23. soshy99's Avatar
    This could be it. I have a TPLINK router sitting in the shed right now. It's totally useless. You may borrow a different make router to see if that's the reason. Good router is always recommended.

    Posted via CB10 on a BlackBerry Passport Silver Edition
    09-19-15 12:18 PM
  24. BB-JAM215's Avatar
    I would check what IP addresses are assigned to each device. It seems like Passport is getting the already assigned IP and this is root cause.
    A good phone app for scanning WiFi networks which displays both IP and MAC Addresses is Fing, from the Amazon App Store: http://www.amazon.com/Overlook-Fing-...UvbUpU11935894
    Attached Thumbnails Back to Blackberry and have WIFI problem in my SE-fing-network-tools-android.jpg  
    09-19-15 02:26 PM

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