1. phone_fanatic's Avatar
    Guys, I got an email with an attached document that I was trying to read bit every time I click it I get an error saying "attachment too large by policy". Is there a setting that I have this one? If so, how do I get rid of it?

    Thanks!

    Posted via CB10
    03-06-15 03:00 PM
  2. Warlack's Avatar
    This is usually managed on the server side but I remember to have read somewhere that the attachment limit is 8MB. How big is the file?



    Posted via CB10
    03-06-15 03:03 PM
  3. phone_fanatic's Avatar
    9.9MB. Does that mean it's not open-able on the Passport? Kinda defeats the purpose if that's the case...How am I supposed to work wide if it won't let me open work files?!

    Posted via CB10
    03-06-15 03:05 PM
  4. BCITMike's Avatar
    I went to email a 23 MB apk by attachment and it said limit was 16MB.

    Posted via CB10
    03-06-15 03:13 PM
  5. BCITMike's Avatar
    9.9MB. Does that mean it's not open-able on the Passport? Kinda defeats the purpose if that's the case...How am I supposed to work wide if it won't let me open work files?!

    Posted via CB10
    Are you on BES?

    Posted via CB10
    03-06-15 03:15 PM
  6. phone_fanatic's Avatar
    No BES at all just regular microsoft exchange server.

    Posted via CB10
    03-06-15 03:16 PM
  7. Warlack's Avatar
    Maybe someone knows....... have to encounter that problem yet...

    Can you forward it to a Gmail account to see if the problem lies with exchange or with the BlackBerry?

    It could be an IT policy if a corporate account is used...

    Posted via CB10
    03-06-15 03:31 PM
  8. phone_fanatic's Avatar
    Never had the issue with opening anything work related especially large files but I'll forward it to my Hotmail account and see.

    Posted via CB10
    03-06-15 03:47 PM
  9. Warlack's Avatar
    Let us know how it goes...

    Posted via CB10
    03-06-15 03:58 PM
  10. phone_fanatic's Avatar
    Sent to hotmail the attachment became a little bigger, and got the attachment is too big message and then tried the second time and it opened. What the hell is going on is something wrong with the phone?

    Posted via CB10
    03-06-15 04:05 PM
  11. phone_fanatic's Avatar
    If anyone can help would appreciate, worried that it's a problem with the phone or something?!

    Posted via CB10
    03-06-15 05:23 PM
  12. Warlack's Avatar
    i rather believe it's sth with the exchange server......
    03-06-15 06:22 PM
  13. BCITMike's Avatar
    Sent to hotmail the attachment became a little bigger, and got the attachment is too big message and then tried the second time and it opened. What the hell is going on is something wrong with the phone?

    Posted via CB10
    attachment became a little bigger? Can you clarify?

    Ask your IT admin what your mail attachment limit is. I know I can send 25MB attachments on my desktop with gmail and got a notice that 16MB was the limit (which I believe came from the phone itself).

    In your case, I think your exchange server is limiting it. Otherwise, are you on 10.2.1? I believe attachment limits have gone up over time and I'm on latest 10.3.1.2267.
    03-06-15 06:23 PM
  14. phone_fanatic's Avatar
    attachment became a little bigger? Can you clarify?

    Ask your IT admin what your mail attachment limit is. I know I can send 25MB attachments on my desktop with gmail and got a notice that 16MB was the limit (which I believe came from the phone itself).

    In your case, I think your exchange server is limiting it. Otherwise, are you on 10.2.1? I believe attachment limits have gone up over time and I'm on latest 10.3.1.2267.
    I don't think I have a limit to be honest. I opened the exact same file on my computer from my work email address (also exchange) and it opened within seconds. So it's certainly something to do with the phone.

    I have the latest update as well this is a brand new red passport. I used to have a black one before this and never had any issues, although don't particularly recall opening anything that big,
    03-06-15 06:48 PM

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