[phone_fanatic]

Guys, I got an email with an attached document that I was trying to read bit every time I click it I get an error saying "attachment too large by policy". Is there a setting that I have this one? If so, how do I get rid of it?

Thanks!

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[Warlack]

This is usually managed on the server side but I remember to have read somewhere that the attachment limit is 8MB. How big is the file?



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[phone_fanatic]

9.9MB. Does that mean it's not open-able on the Passport? Kinda defeats the purpose if that's the case...How am I supposed to work wide if it won't let me open work files?!

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[BCITMike]

I went to email a 23 MB apk by attachment and it said limit was 16MB.

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[BCITMike]

9.9MB. Does that mean it's not open-able on the Passport? Kinda defeats the purpose if that's the case...How am I supposed to work wide if it won't let me open work files?!

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Are you on BES?

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[phone_fanatic]

No BES at all just regular microsoft exchange server.

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[Warlack]

Maybe someone knows....... have to encounter that problem yet...

Can you forward it to a Gmail account to see if the problem lies with exchange or with the BlackBerry?

It could be an IT policy if a corporate account is used...

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[phone_fanatic]

Never had the issue with opening anything work related especially large files but I'll forward it to my Hotmail account and see.

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[Warlack]

Let us know how it goes...

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[phone_fanatic]

Sent to hotmail the attachment became a little bigger, and got the attachment is too big message and then tried the second time and it opened. What the hell is going on is something wrong with the phone?

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[phone_fanatic]

If anyone can help would appreciate, worried that it's a problem with the phone or something?!

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[Warlack]

i rather believe it's sth with the exchange server......

[BCITMike]

Sent to hotmail the attachment became a little bigger, and got the attachment is too big message and then tried the second time and it opened. What the hell is going on is something wrong with the phone?

Posted via CB10

attachment became a little bigger? Can you clarify?

Ask your IT admin what your mail attachment limit is. I know I can send 25MB attachments on my desktop with gmail and got a notice that 16MB was the limit (which I believe came from the phone itself).

In your case, I think your exchange server is limiting it. Otherwise, are you on 10.2.1? I believe attachment limits have gone up over time and I'm on latest 10.3.1.2267.

[phone_fanatic]

attachment became a little bigger? Can you clarify?

Ask your IT admin what your mail attachment limit is. I know I can send 25MB attachments on my desktop with gmail and got a notice that 16MB was the limit (which I believe came from the phone itself).

In your case, I think your exchange server is limiting it. Otherwise, are you on 10.2.1? I believe attachment limits have gone up over time and I'm on latest 10.3.1.2267.

I don't think I have a limit to be honest. I opened the exact same file on my computer from my work email address (also exchange) and it opened within seconds. So it's certainly something to do with the phone.

I have the latest update as well this is a brand new red passport. I used to have a black one before this and never had any issues, although don't particularly recall opening anything that big,