They don't have a clue, they lie and do anything to get you not to cancel the order. One can only imagine how reasonable this whole process would be if they were just competent and providing real and accurate information. They would probably even make more money telling the consumer the truth rather than spending 20 minutes on the phone in the Philippines talking in circles. I guess cheap labor is more accessible than real IT and supply chain management. Seems very shortsighted on BBRY's new management team's part. Go back to the Playbook launch and i assume every product moving forward, see how pissed people are with any interaction with Digital River customer support...if you can call it that.