06-07-15 04:03 PM
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  1. bh7171's Avatar
    bh7171
    I updated both my Z30 and Passport this past week. Both devices are running T-Mobile and my Z30 has had full bars of 4G LTE everywhere here in Sacramento, California. The odd thing is my Passport signal vacillates between 4G LTE, 4G and slower. (sometimes voice only) My Passport was not doing this prior to the update (done OTA on both devices) I already replaced the SIM in the Passport a couple days ago. Any additional ideas or suggestions is welcome.

    Thank you in advance-

    Z30-simply the best touch screen BlackBerry
    06-06-15 12:00 PM
  2. anon9347040's Avatar
    anon9347040
    Have you tried a full backup followed by a wipe and restore? I have found that if you do updates and then find problems or glitches, a security wipe is just the thing to fix it up and get the device running again.
    06-06-15 09:19 PM
  3. Techno-guy's Avatar
    Techno-guy
    I'm on T-Mobile too...no issues at all for me. Still great LTE signal after the update.
    06-06-15 10:24 PM
  4. bh7171's Avatar
    bh7171
    Thank you. I will perform a full back up and restore from Link and then follow up. I did the updates OTA and no problems so far on my Z30.

    The White Knight-BlackBerry Passport
    06-06-15 10:50 PM
  5. anon(1852343)'s Avatar
    anon(1852343)
    I never do OTA, always update via usb

    Blackberry Passport running 10.3.2.798
    06-06-15 11:00 PM
  6. DeRedder's Avatar
    DeRedder
    Am I correct to assume that no official BB Link, nor an official OTA update was used in the process?
    06-07-15 02:50 AM
  7. bh7171's Avatar
    bh7171
    It was the official OTA. All my more recent devices (2 Z30's and Passport) were purchased unlocked and directly from shop BlackBerry. I am backing up through Link and restoring this AM.

    Z30-simply the best touch screen BlackBerry
    06-07-15 09:32 AM
  8. bh7171's Avatar
    bh7171
    Originally Posted by D Ryan
    Have you tried a full backup followed by a wipe and restore? I have found that if you do updates and then find problems or glitches, a security wipe is just the thing to fix it up and get the device running again.
    When you say wipe and restore you mean perform a factory reset and then restore device with the full back up performed prior correct? Sorry for what may seem an obvious question but I have never had to perform a wipe/factory reset prior.

    The White Knight-BlackBerry Passport
    06-07-15 10:59 AM
  9. DeRedder's Avatar
    DeRedder
    Originally Posted by D Ryan
    Have you tried a full backup followed by a wipe and restore? I have found that if you do updates and then find problems or glitches, a security wipe is just the thing to fix it up and get the device running again.
    yeah, only the (backup) restore would nullify the wipe
    06-07-15 04:03 PM
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