1. brendanr6's Avatar
    Hi guys,

    Anyone having issues with their Blackberry Passport not being recognised in Blackberry Protect?

    I have it activated along with location services. I have tried numerous restarts and used different browsers but no luck. The BBID is definitely correct.

    I'm at my wits end haha.

    Thanks

    Posted via CB10
    10-26-14 01:57 AM
  2. brendanr6's Avatar
    Yeah I did. Guess ill try restore the phone.

    Thanks

    Posted via CB10
    10-26-14 07:51 PM
  3. tp2386's Avatar
    Works fine here.

    Posted via CB10
    10-26-14 08:03 PM
  4. Keepin_Pace's Avatar
    Trying turning off protect on the device, then turning it back on.

    Posted via CB10 using my BlackBerry Passport
    10-26-14 09:19 PM
  5. brendanr6's Avatar
    All good now guys. I ended up doing a full restore and it worked straight away.

    Just one of those little glitches that occurs in a blue moon I guess.

    Thanks all.

    Posted via CB10
    10-26-14 09:33 PM
  6. Keepin_Pace's Avatar
    I don't think this required a full reload. It's just a step that was taken before others were tried.

    Posted via CB10 using my BlackBerry Passport
    10-27-14 08:08 AM
  7. PatrickMJS's Avatar
    We got our new passport last week. BlackBerry Protect worked on the first try. Not a single problem.

    Posted via CB10
    10-27-14 01:38 PM
  8. aiharkness's Avatar
    Only issue is it is down to a one trick pony now, and not the best trick.
    BBwild likes this.
    10-27-14 01:59 PM
  9. brendanr6's Avatar
    I don't think this required a full reload. It's just a step that was taken before others were tried.

    Posted via CB10 using my BlackBerry Passport
    I pretty much tried every solution I could think of, as well as suggestions from Google. I spent about 2 days on it.

    Anyhow, all sorted now, ta.

    Posted via CB10
    10-28-14 02:28 AM
  10. brendanr6's Avatar
    Glad it worked. Sorry for the pain. The glitches requiring a full reinstall are the worst. The less tech savvy crowd would be lost, and that's not good.
    Thanks for the help. Just happy it's working ha

    Posted via CB10
    10-28-14 02:29 AM

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