06-14-15 04:41 PM
27 12
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  1. jwp07050's Avatar
    I purchased the AT&T Blackberry Passport when it was released. Worked great for a while, then all of a sudden I started having issues with the battery overheating. The phone would get really hot and the battery would go from 100% to 70% in about 25 minutes of non use. Called Blackberry and they had me logging files and sending the logged files to their Blackberry Servers. Finally ended up getting a replacement phone from AT&T. Keeping my fingers crossed that I don't have the same issue with the replacement. Anyone else having or hearing about this issue?
    05-14-15 08:38 AM
  2. mustangh2o's Avatar
    When I'm plugged into my car charger and using a GPS app my phone really heats up.

    Posted via CB10
    05-14-15 08:51 AM
  3. djanti11's Avatar
    Nope what os were you on?

    Posted via CB10
    05-14-15 09:11 AM
  4. jwp07050's Avatar
    I'm currently using OS 10.3.1.1372

    Posted via CB10
    05-14-15 09:27 AM
  5. mad_mdx's Avatar
    Usually an OS reload solves the problem. Pretty amazed BlackBerry didn't tell you to do that.
    05-14-15 01:24 PM
  6. RoseBud68's Avatar
    Two Passports in the house and no issue of battery overheating.
    05-14-15 06:47 PM
  7. djanti11's Avatar
    I'm currently using OS 10.3.1.1372

    Posted via CB10
    I got the same OS no problem here

    Posted via CB10
    05-14-15 08:46 PM
  8. jwp07050's Avatar
    The OS reload is the ONLY thing BlackBerry didn't advise me on. Since I have another Passport from AT&T, I'll keep the OS reload in mind if this one starts doing the same thing. Thanks for the tip...

    Posted via CB10
    05-15-15 02:49 AM
  9. Poi25's Avatar
    Two separate nights when I placed my AT&T Passport on the wireless charger, I woke up with an extremely hot phone and battery at ~75%.

    Didn't happen after that. I make sure the phone is centered, but I don't see why being off by a few centimeters would cause that.

    In normal day to day use, doesn't get hot unless I'm taxing SoC with an Android app.

    BlackBizzle my nizzle
    05-15-15 09:10 PM
  10. thman558's Avatar
    Lol reminds me of the good days chatting up with BB customer service! So much time of my life waisted. No more!

    Posted via the CrackBerry App for Android
    05-15-15 09:12 PM
  11. krazyatom's Avatar
    BlackBerry passport is better than samsung galaxy s6!

    Posted via CB10
    05-15-15 09:20 PM
  12. thman558's Avatar
    BlackBerry passport is better than samsung galaxy s6!

    Posted via CB10
    Lmao!!!!!!!!!!!!! That's like saying you would rather drive a Toyota Prius over a Bentley

    Posted via the CrackBerry App for Android
    05-15-15 09:24 PM
  13. rebroker2009's Avatar
    Lmao!!!!!!!!!!!!! That's like saying you would rather drive a Toyota Prius over a Bentley

    Posted via the CrackBerry App for Android
    No its not, give your head a shake!



    Blackberry Passport running 10.3.2.500
    05-15-15 09:39 PM
  14. thman558's Avatar
    No its not, give your head a shake!



    Blackberry Passport running 10.3.2.500
    I'll give my **** a good shake.. How about that

    Posted via the CrackBerry App for Android
    05-15-15 10:10 PM
  15. krazyatom's Avatar
    Lmao!!!!!!!!!!!!! That's like saying you would rather drive a Toyota Prius over a Bentley

    Posted via the CrackBerry App for Android
    My friend has samsung galaxy s6 and he wants my passport so bad!
    05-15-15 10:23 PM
  16. Poi25's Avatar
    BlackBerry passport is better than samsung galaxy s6!

    Posted via CB10
    Good job hijacking this thread, dumbass.

    BlackBizzle my nizzle
    05-15-15 10:35 PM
  17. krazyatom's Avatar
    Good job hijacking this thread, dumbass.

    BlackBizzle my nizzle
    Sorry I couldn't let someone bash blackberry on cb community forum!

    Posted via the CrackBerry App for Android
    05-15-15 10:43 PM
  18. J Quimson's Avatar
    I have 2 AT&T Passports, one on the OS it shipped with and one on 10.3.2.680. Both run at normal temperature.

    OP, did you check which apps were using up your resources? Keep an eye on your apps...

    via Z10-ER
    05-16-15 12:18 AM
  19. tkbof's Avatar
    Hi madmdx. My new passport has been doing this since 2 weeks after I got it. Any thing I need to watch out for when I do the os reload? Cheers

    PS the Samsung lover on this thread....i'm ex iphone...BlackBerry is great....just wish I could have best of both!

    PS anyone know how to 'undo' on a BlackBerry? I used to just shake iphone...no search results can tell me if that function even exists!
    06-13-15 05:49 AM
  20. siung6's Avatar
    I have read a multiple thread regarding at&t passport heat up fresh out of the box. Most of them solve it with os reload. It is silly that you have to reload an os for a new phone fresh from box. But might help few people that don't want the hassles of replacing the phone, might want to try reload os first.

    Posted via CB10
    06-13-15 06:59 AM
  21. shawnreum's Avatar
    For the OP a quick over heat and drain of the battery is usually caused by an app running havoc on the phone.
    Not that it's a bad app, but just stuck cycling at the same command over and over. And the phones trying to resolve the command.
    I've had the issue happen many times on all different OS's.
    Sometimes on brand new phones, sometimes after a OS update, and sometimes just out of the blue.

    The fixes for the problem,
    Shut down the phone and turn back on. Not a restart, but an actual power off and wait a minute or two then turn back on.

    Reload the OS.

    Or factory reset.

    Also on BlackBerry 10
    We may find that Android apps may be a culprit. And that certain ones may always cause the issue. In those cases. Nothing can be done except avoiding that specific app.

    Posted via CB10
    06-13-15 09:16 AM
  22. Stretch Matthew's Avatar
    Mine was getting a bit warm til I upgraded from the 10.3.1 it came with. Also stopped screen flickering and poor gps reception.

    Posted via CB10
    06-13-15 07:43 PM
  23. Trauma Surgeon's Avatar
    Netflix Android makes it run really hot! We need native apps and dump the Android runtime. I go back to Kindle Fire. Same issue with Kindle app.

    Posted via CB10
    06-14-15 02:03 PM
  24. Trauma Surgeon's Avatar
    Yes. Netflix and Kindle. We need native apps ASAP.

    Posted via CB10
    06-14-15 02:05 PM
  25. Trauma Surgeon's Avatar
    Netflix and Kindle. Both android runtime. We need native apps today.

    Posted via CB10
    06-14-15 02:09 PM
27 12

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