1. want1icantbwithout's Avatar
    Had my passport since Nov last year. Focus was perfect. Update 10.3.1 comes out and now it won't focus worth a crap on anything close up. Even pictures take from afar are slightly blurry. Any help?
    06-24-15 07:35 PM
  2. Bla1ze's Avatar
    Is the 10.3.2 update not available for you yet? Because you should be on that as the camera settings were a key focus for the 10.3.2 update. If it's not available, you should consider installing it manually.
    06-24-15 10:08 PM
  3. conite's Avatar
    Had my passport since Nov last year. Focus was perfect. Update 10.3.1 comes out and now it won't focus worth a crap on anything close up. Even pictures take from afar are slightly blurry. Any help?
    Try holding the on screen shutter button down until focus is achieved, then let go to take the picture.

    Z30STA100-5/10.3.2.2252
    dblake15 likes this.
    06-24-15 10:14 PM
  4. dblake15's Avatar
    Try holding the on screen shutter button down until focus is achieved, then let go to take the picture.

    Z30STA100-5/10.3.2.2252
    This ^^ It has made the camera so much better for me using this. Not nearly as many blurry shots.
    06-24-15 10:32 PM
  5. arfin's Avatar
    This ^^ It has made the camera so much better for me using this. Not nearly as many blurry shots.
    Is that a 10.3.2 feature?

    Posted via CB10
    06-24-15 11:10 PM
  6. rebroker2009's Avatar
    Your best bet is to learn about installing leaks as you will improve alot of issues and bug fixes. Remember to back up before attempting and always read the instructions until you understand them and jump in! You will be glad you did! We are always here to answer questions

    Blackberry Passport running 10.3.2.798
    06-24-15 11:17 PM
  7. SK122387's Avatar
    If it doesn't get better, your Auto Focus might be broken.

    That happened to my red Passport, it just stopped focusing and all my pics were blurry. It wasn't dropped or anything, it just didn't work anymore so BlackBerry did an exchange since all our Passports are under warranty.

    Posted via CB10
    06-24-15 11:45 PM
  8. ginmit's Avatar
    Try holding the on screen shutter button down until focus is achieved, then let go to take the picture.

    Z30STA100-5/10.3.2.2252
    Wow, thanks!
    This actually helped a lot.
    My Blackberrys keep going mental to refocus just before I go to take the shot.
    Thanks again!

    Posted via CB10
    06-25-15 12:21 AM
  9. chasdrury's Avatar
    If it doesn't get better, your Auto Focus might be broken.

    That happened to my red Passport, it just stopped focusing and all my pics were blurry. It wasn't dropped or anything, it just didn't work anymore so BlackBerry did an exchange since all our Passports are under warranty.

    Posted via CB10
    Same here, replaced on warranty

    Posted via CB10
    06-25-15 09:44 AM
  10. Madhuchandran's Avatar
    Tap anywhere on the screen and the camera focuses on that area. The same shot can offer amazingly different results.

    Posted via CB10
    Trauma Surgeon likes this.
    06-25-15 09:59 AM
  11. goonerkhan's Avatar
    Tap anywhere on the screen and the camera focuses on that area. The same shot can offer amazingly different results.

    Posted via CB10
    Learnt something new from you. Cheers.

    Posted via CB10
    06-25-15 11:09 AM
  12. Trauma Surgeon's Avatar
    Passport camera is excellent - if you know how to use it.

    Posted via CB10
    06-25-15 11:28 AM
  13. zombiecupcake's Avatar
    Agree with Bla1ze on this one, 10.3.2 leak has improved the camera a LOT. Shutter time reduced dramatically, auto focus works way better as well.

     = ♥ | 8220, 8530, 9670, 9810, Q10, Passport
    06-25-15 11:42 AM
  14. chasdrury's Avatar
    Tap anywhere on the screen and the camera focuses on that area. The same shot can offer amazingly different results.

    Posted via CB10
    Unless the camera is actually broken. Autofocus was completely gone for me, OS reloads not fixing it. New one working perfectly

    Posted via CB10
    06-25-15 11:56 AM
  15. engrbugs's Avatar
    If it doesn't get better, your Auto Focus might be broken.

    That happened to my red Passport, it just stopped focusing and all my pics were blurry. It wasn't dropped or anything, it just didn't work anymore so BlackBerry did an exchange since all our Passports are under warranty.

    Posted via CB10
    Lucky for you!!! Mine is not because I live outside the US and canada. D*mn. I don't think, blaze, 10.3.2 update will repair our problem. I think it is a hardware issue and the autofocus is jerky when capturing photos especially business cards. If we upgrade to 10.3.2, and does not repair our phone our warranty will be remove because we installed a leaked OS and we cannot downgrade.

    Btw, out warranty here in the Philippines is labor only so the spare parts--camera module and keyboard I will pay for it.

    I demanded to my seller to return to US their supplier for exchange of my device and I will pay the freight cost.

    Too bad! We do not have BlackBerry office here in our country.
    06-26-15 06:07 AM
  16. Trauma Surgeon's Avatar
    No problem with focus.

    Posted via CB10
    06-26-15 06:09 AM
  17. conite's Avatar
    Lucky for you!!! Mine is not because I live outside the US and canada. D*mn. I don't think, blaze, 10.3.2 update will repair our problem. I think it is a hardware issue and the autofocus is jerky when capturing photos especially business cards. If we upgrade to 10.3.2, and does not repair our phone our warranty will be remove because we installed a leaked OS and we cannot downgrade.
    Have you tried my tip in post#3? Try it on a business card now.

    Z30STA100-5/10.3.2.2252
    06-26-15 06:17 AM
  18. engrbugs's Avatar
    Have you tried my tip in post#3? Try it on a business card now.

    Z30STA100-5/10.3.2.2252
    Yup. Never work. I let a third party checked my device it said that my camera is broken.
    06-26-15 07:05 AM
  19. Madhuchandran's Avatar
    Tap anywhere on the screen and the camera focuses on that area. The same shot can offer amazingly different results.

    Posted via CB10


    Posted via CB10
    Tried to attach two snaps with different focal points. Photos don't attach! Sorry.
    06-26-15 08:20 AM
  20. Jacob-Palmer's Avatar
    Hi everyone,

    I have the same auto-focus problem on my Passport and I'm running the 10.3.2 version of the software. I bought it in October directly from the US Blackberry website. How can I get a replacement for my product? Whom should I contact?

    Thank you for your help.

    Posted via CB10
    06-28-15 07:14 AM
  21. pepe68's Avatar
    Hi everyone,

    I have the same auto-focus problem on my Passport and I'm running the 10.3.2 version of the software. I bought it in October directly from the US Blackberry website. How can I get a replacement for my product? Whom should I contact?

    Thank you for your help.

    Posted via CB10

    Hi Jacob,

    I'm having the same problem.

    Let me know how you proceeded. I am going to call on them tomorrow to see what they say.

    Cheers!
    07-29-15 05:29 PM
  22. Lance Castignani's Avatar
    You doing better than most mine won't focus on anything anymore, I have to give it many hard bumps before anything happens, called a poor connection, a hot hair dryer helped for a short time but it's back to the same old trick, I keep a Samsung flat camera handy that helps at work. I must say an amazing phone turned into a poor one by a much used part that many people have problems with, all their phone cameras were poor anyway, I just hate Samsung phones their operations are weak BlackBerry send and receive everything in a flash!
    09-02-16 05:38 AM
  23. David Leonard45's Avatar
    I too have had this pesky camera focus problem. I tried all the workarounds discussed with no improvement so I removed the camera from a scrap black passport I have and installed it in my silver edition and problem solved, hooray! In my opinion it is hardware, not software.
    07-17-17 01:47 AM

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