[ka-lin]

Hi everyone,
Yesterday I have noticed that my device becomes unusually hot, and battery drains too fast. Even when it is plugged to AC charger, the charger (OEM BB) becomes very hot.
Here is a screenshot of my system:




Attachment 421380

I'm on 10.3.3.1463, have updated my phone 1 monts or so ago, with not any problems until yesterday.

Any suggestions will be appreciated..

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[conite]

Hold power button down until device begins restarting. Then don't touch it for 15 minutes.

[ka-lin]

Unfortunately, this didn't help, device still generates some heat, and uses high CPU resources....I have turned network services off, nothing changes. Restarted my phone several times, nothing..

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[elfabio80]

Your Android player consume is very very high. Do you have many android apps installed. Maybe some of them or only one is getting you some problems. Try to unistall one. Extreme solution, do a security wipe or use an autoloader. I hope it helps.

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[ka-lin]

I didn't installed any new Android apps these days, so I assume there is no anything wrong with them. I have turned off WiFi, and the phone cools down, and CPU usage goes back to normal, well, for now..Now I will monitor battery drainage and phone temperature to be sure the Wifi is the main reason.
I cannot explain this to myself.

[ka-lin]

Even now Android Runtime seems to consume more battery, even at idle mode, when device is not used:



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[Rico4you]

Hello have you recently installed 10.3.3?
In case..
http://support.blackberry.com/kb/art...nguage=English

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[ka-lin]

Very interesting...So they didn't find a solution yet? I have installed 10.3.3 version a few weeks ago, so the 24h settling period was ended anyway. I'm still hoping for an solution before hard reset and OS reloading..
Meanwhile, Android Player still consumes more battery, than System:



Is that normal, or I'm just getting paranoid?
Thanks!

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[Invictus0]

What apps are showing high usage in the CPU tab?

[ka-lin]

System and Android Player are most CPU usage consumers:





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[elfabio80]

Did you settle with Blue Mail your email in push? Maybe this could be the culprit. The email in push consumes a lot also with BB10 native system.

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[JD Wu]

I had this exact same issue. I assume it's from updating a certain android app. A hard reset seems to have fixed it for me. Hold Up+Down volume. Are you able to connect to BlackBerry Link.

[ka-lin]

Fixed. Just reloaded OS via autoloader, then got the following:



Much, much better than before.

Not installed Google Play services, yet..I'm not sure will they affect battery performance as well?
I've installed a few Android apps.


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[armchairtycoon]

Disable blackberry protect and turn off location services

Overheating will stop

Thanks

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