1. prince_1308's Avatar
    So I downloaded a few apps and all I get is an installing message. The apps have been sitting like this for days and refreshing doesn't work nor does restarting the app or the phone... any ideas on how to fix this?
    Amazon apps not installing-img_20141209_091659.png

    Posted via CB10
    12-09-14 10:18 AM
  2. Carl Estes's Avatar
    Maybe a "cloud issue". Did you try loading one of those apps directly to your device?

    p.s. Love the Dave Chapelle avatar.......Funny man!
    12-09-14 10:22 AM
  3. So-sa's Avatar
    It looks like an amazon issue.

    Posted via CB10
    12-09-14 10:25 AM
  4. Umaima_B_Dia's Avatar
    Amazon Appstore's installing means downloading as well. It could be it's not available for the area. Something similar happened recently with a Pics Pro app - 'installing' for ages and then disappeared from the list, when I tried downloading from the page, it said not available for your area.
    12-09-14 10:25 AM
  5. 93Aero's Avatar
    Even though Amazon App Store comes pre-installed I believe this setting still needs to be enabled.
    Amazon apps not installing-img_20141209_131019.png
    Not sure if you've been able to download apps from Amazon before or if this is your first time but I'd try this.
    I'm also not sure if the above setting wasn't enabled if you'd get a warning before it even attempted to install.
    Hope this helps.

    Posted via CB10
    12-09-14 01:13 PM
  6. cseggleton's Avatar
    It's a snap!!!



    Posted via CB10
    12-11-14 12:44 AM
  7. prince_1308's Avatar
    So turns out the app store is real particular about finishing a download and installing it right away. The app store ended up slowing down my phone so bad that I just did a security wipe. I was able to install the app once I let it download and install right away without multitasking.

    Posted via CB10
    12-11-14 07:59 AM
  8. Umaima_B_Dia's Avatar
    So turns out the app store is real particular about finishing a download and installing it right away. The app store ended up slowing down my phone so bad that I just did a security wipe. I was able to install the app once I let it download and install right away without multitasking.

    Posted via CB10
    Ouch?

    As you have performed a security wipe, try multi-tasking now?

    I can download and install multiple apps from Amazon Appstore just fine, even with BlackBerry World apps updating simultaneously.

    Q5SQR100-2/10.3.1.1016
    12-11-14 10:17 AM
  9. Z10 guy's Avatar
    The Amazon apps on my Z10 worked great until a few days ago when all I got was pop up saying "initializing" and then it crashed back to home screen. I removed the app and tried to install again, but I get the same pop up...

    Any ideas?
    12-11-14 12:40 PM
  10. SlcCorrado's Avatar
    Whoa, security wipe?? Overkill. All you need to do is clear the cache for the app store, or go into the apk folder manually and install it. I'm thinking they should sticky that advice, because it seems to be happening a lot


    Attachment 320082
    Last edited by SlcCorrado; 12-11-14 at 12:55 PM.
    Umaima_B_Dia likes this.
    12-11-14 12:44 PM
  11. Emaderton3's Avatar
    I am having a similar problem with 10.2 on my Q10. In my case, I also have apps that I uninstalled but are listed in Update and just keep trying to download but never do. I have other apps pending that won't install. And I have some I uninstalled but are still listed as on my device.

    Posted via CB10
    12-15-14 09:06 AM
  12. hawkessales's Avatar
    I had the same issue. Deleted the Amazon Cache files and it reset the install process. Thanks for the tip!

    Posted via CB10
    12-15-14 10:10 AM
  13. Emaderton3's Avatar
    I had the same issue. Deleted the Amazon Cache files and it reset the install process. Thanks for the tip!

    Posted via CB10
    Where? I don't see that option in Settings.

    Posted via CB10
    12-15-14 12:38 PM
  14. Umaima_B_Dia's Avatar
    I had the same issue. Deleted the Amazon Cache files and it reset the install process. Thanks for the tip!

    Posted via CB10
    Is this it?

    Amazon apps not installing-img_20141215_233714.png

    Q5SQR100-2/10.3.1.1016
    12-15-14 01:38 PM
  15. SlcCorrado's Avatar
    Yup
    Umaima_B_Dia likes this.
    12-15-14 04:58 PM
  16. Emaderton3's Avatar
    Yup
    What about 10.2? I can't find anything in the app or the proper cache folder in file manager.

    Posted via CB10
    12-15-14 05:39 PM
  17. Umaima_B_Dia's Avatar
    What about 10.2? I can't find anything in the app or the proper cache folder in file manager.

    Posted via CB10
    Settings --> Storage and Access --> Device Storage details --> Amazon Appstore

    Or

    Settings --> App Manager --> Device Monitor --> (swipe left) Storage --> Amazon Appstore

    I hope both these options are available on 10.2

    Q5SQR100-2/10.3.1.1016
    12-15-14 05:52 PM
  18. Emaderton3's Avatar
    Settings --> Storage and Access --> Device Storage details --> Amazon Appstore

    Or

    Settings --> App Manager --> Device Monitor --> (swipe left) Storage --> Amazon Appstore

    I hope both these options are available on 10.2

    Q5SQR100-2/10.3.1.1016
    They are but there is no option to delete just the cache. It wants to just delete the whole thing. The app was only 6 MB but I have another 58 MB now!

    Posted via CB10
    12-15-14 07:07 PM
  19. SlcCorrado's Avatar
    For those of you on 10.2 that can't clear the cache, you're best bet is to navigate to the folder with amazon apks and manually install them


    You could also try looking at the app through Ghost Commander (found in snap or bbworld)
    Umaima_B_Dia likes this.
    12-16-14 11:22 AM

Similar Threads

  1. Any work arounds for Amazon Prime Music?
    By jteagle in forum BlackBerry 10 OS
    Replies: 7
    Last Post: 04-17-15, 10:34 AM
  2. Data not going to memory card by default.
    By Amar Yadav in forum Ask a Question
    Replies: 4
    Last Post: 12-09-14, 01:34 PM
  3. Android app dose not support
    By chintak in forum Ask a Question
    Replies: 4
    Last Post: 12-09-14, 10:27 AM
  4. Blocking installation of IOS AppStore Apps
    By TomSmith12 in forum BES 12
    Replies: 3
    Last Post: 12-09-14, 08:54 AM
  5. Joinz - awesome puzzle fun, free today from Amazon
    By CrackBerry News in forum CrackBerry.com News Discussion
    Replies: 0
    Last Post: 12-09-14, 08:30 AM
LINK TO POST COPIED TO CLIPBOARD