07-27-15 08:02 PM
29 12
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  1. dkmoy118's Avatar
    Hello fellow BB user's,

    I believe I am having issues with the "hold to stay awake" gesture. I have the tab switched over to on but it seems that my screen will dim out when I'm still reading.

    I tried moving the my Passport around throughout the reading process but the screen still dims out. Please note that I tried gentle "normal" movements to practically waving the phone around.

    I can only recall once that the phone did stay awake when it was about to dim out and that is with me moving it.

    For a better understanding:
    - i am holding the phone when reading not placing it down on a table or stationary object
    - i am moving when i am reading
    - my screen time out is set to 20 seconds
    - i ran all gyro test on BBVE and it all passed

    Is anyone else experiencing this? Would this considered to be a software or hardware issue?

    Thanks for the inputs
    07-23-15 12:09 PM
  2. kbz1960's Avatar
    It doesn't seem to work on my Z30 either.
    07-23-15 12:13 PM
  3. NYCDweller's Avatar
    Looks like it's just us three with this issue...

    I'm hoping it's software related so an update will correct the issue.
    07-23-15 02:27 PM
  4. djamkul's Avatar
    Nope same here

    Just turned it off since it doesn't work well...or me not using it correctly

    White Passport via CB10
    07-23-15 02:42 PM
  5. Ecm's Avatar
    OP, what OS version are you running?

    Advanced interactions are fine on my Passport running 10.3.2.2339.
    07-23-15 02:56 PM
  6. NYCDweller's Avatar
    OP, what OS version are you running?

    Advanced interactions are fine on my Passport running 10.3.2.2339.
    hi elessar - software release is 10.3.2.556 with the os version being 10.3.2.858
    07-23-15 03:09 PM
  7. anon(870071)'s Avatar
    Same here!

     Passport SQW100-1 / leak 10.3.2.2252 Rogers Wireless Posted via CB
    07-23-15 03:11 PM
  8. dkmoy118's Avatar
    hi elessar - software release is 10.3.2.556 with the os version being 10.3.2.858
    Funny - i'm running the same. what about the others that are having this problem?
    07-23-15 03:37 PM
  9. dkmoy118's Avatar
    OP, what OS version are you running?

    Advanced interactions are fine on my Passport running 10.3.2.2339.
    i'm running 10.3.2.858 service provider is at&t
    07-23-15 03:38 PM
  10. kbz1960's Avatar
    .858 here. Verizon
    07-23-15 03:54 PM
  11. Ecm's Avatar
    I'd say it was OS related, but I don't recall having any issue for the brief time I was on. 858.
    07-23-15 05:05 PM
  12. cjcampbell's Avatar
    Is battery saving mode on? If so, advanced interactions is disabled.

    Posted via CB10
    Ecm likes this.
    07-23-15 06:00 PM
  13. Ecm's Avatar
    Is battery saving mode on? If so, advanced interactions is disabled.

    Posted via CB10
    Very good point!

    I have that disabled under battery saving mode. Out of sight, out of mind.
    07-23-15 06:29 PM
  14. Al moon's Avatar
    Is battery saving mode on? If so, advanced interactions is disabled.

    Posted via CB10
    Mine works fine even with battery save mode on

    Posted via CB10
    07-23-15 06:41 PM
  15. anon(4067838)'s Avatar
    Problem here too, Passport on latest official OS


     Posted by Passport, BlackBerry's Beast 
    07-23-15 06:43 PM
  16. kbz1960's Avatar
    Battery saving mode is off.
    07-23-15 06:53 PM
  17. dkmoy118's Avatar
    same here - battery saving mode is off. i'm thinking it's the latest OS
    07-23-15 07:59 PM
  18. teostar's Avatar
    I don't have a passport, but this feature has never worked since it was introduced or I have perfectly still hands.

    Posted via CB10
    07-23-15 08:06 PM
  19. dkmoy118's Avatar
    I don't have a passport, but this feature has never worked since it was introduced or I have perfectly still hands.

    Posted via CB10
    what device do you have? before the passport i had the z10. z10 worked perfectly when it came to this feature.
    07-23-15 10:28 PM
  20. singhvikas101's Avatar
    Not working for me too! even though i kept it enabled, just in case magic works for me
    07-24-15 03:09 AM
  21. Uzi's Avatar
    You must hold it one hand, that's the secret

    BlackBerry -Secured to the Core | CB MOD
    07-24-15 04:10 AM
  22. anon(4067838)'s Avatar
    You must hold it one hand, that's the secret

    BlackBerry -Secured to the Core | CB MOD
    Nope, not for me anyway. Just tried it with one hand only but still no good. Besides, mine's that big I need two hands to hold it

     Posted by Passport, BlackBerry's Beast 
    07-24-15 06:31 AM
  23. Uzi's Avatar
    Nope, not for me anyway. Just tried it with one hand only but still no good. Besides, mine's that big I need two hands to hold it

     Posted by Passport, BlackBerry's Beast 
    TWSS!!!

    BlackBerry -Secured to the Core | CB MOD
    anon(4067838) and kbz1960 like this.
    07-24-15 06:34 AM
  24. anon(4067838)'s Avatar
    TWSS!!!

    BlackBerry -Secured to the Core | CB MOD
    Yes she did lol!!

     Posted by Passport, BlackBerry's Beast 
    Uzi likes this.
    07-24-15 06:55 AM
  25. dkmoy118's Avatar
    ***UPDATE***

    i called blackberry tech support yesterday regarding this. i had to take a screen shot to indicate the "hold to stay awake" function is on and another screen shot showing that the device is not in battery saving mode. the tech guided my through the sending them my device log. the process was easy and quick. i was told the problem will be escalated to a higher trouble shooting team that will review the screen captures and logged activity report. they will determine if this is indeed a hardware or software issue.

    the rep that was assigned to me told me it will take 12-24 hours for a response and he will contact me asap. this morning i got a call from the rep. the problem is indeed OS related and will be corrected in the next OS update (fingers crossed).

    he hinted that if more people contact them regarding this the quicker the problem will get resolved. i suggest anyone who is having this problem contact blackberry tech to file a report. tech number is 877-552-5532.
    07-24-15 01:08 PM
29 12

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