1. keiths31's Avatar
    Brought my Passport out for my wife who got her other phone wet. Started a security wipe on Saturday. Started off okay. But at around 95% slowed right down. Now it's been stuck at 99% for two days. Should I keep waiting or is there a way stop this safely?
    04-12-17 06:29 AM
  2. brookie229's Avatar
    You could be waiting a few days. Eventually it will finish but in my opinion, the security wipe should ONLY be used if you do not have a PC and cannot reload your OS by Blackberry Link or with an autoloader. Security Wipe has been a nightmare for many users because of this lag. I would just download the correct autoloader (search on CB forums for Thurask's repository) to your PC desktop, restart your Passport (stop the security wipe), plug your Passport into your PC and click on the downloaded autoloader .exe. There are plenty of threads here on CB describing this procedure.
    04-12-17 07:10 AM
  3. Dunt Dunt Dunt's Avatar
    You can hold the power button down to do a hard reset.... see what that does.

    Probably going to end up needing to reload the OS, an Autoloader is what I would us to do that. http://forums.crackberry.com/bb10-le...l#post12821697
    04-12-17 07:13 AM
  4. Fool Guy's Avatar
    Restart your phone.
    The phone have been overloaded with files.
    04-12-17 07:23 AM

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