1. CrackBerry Question's Avatar
    I have a new Passport that I started using in mid January and the phone would not turn on or light up. Then the alarm went off so I believe it must be the screen. Any ideas what the problem might be? I was going to take battery out and see if that would reset it but the back is on very securely and I don't want to break it by prying it off incorrectly. Thanks for any help.
    05-03-16 10:32 AM
  2. MB64's Avatar
    Battery is none removable

    Posted via CB10
    05-03-16 10:41 AM
  3. Dunt Dunt Dunt's Avatar
    If it is a four month old Passport... is it under warranty? Or just four months you have had it?

    There was a youtube video showing how easy it was to replace the Passport's battery... if you want to search for that.
    05-03-16 10:42 AM
  4. Lusitano17's Avatar
    Is it powering on? Do you get any LED response? Battery is not easily removed .
    Hook it up to BB LINK and see if it's recognized on PC...if so try to back up what you can and Reload OS.
    Aside from that at 4 months I'd be returning for a new one.

    Posted via CB10
    05-03-16 10:43 AM
  5. brookie229's Avatar
    I have a new Passport that I started using in mid January and the phone would not turn on or light up. Then the alarm went off so I believe it must be the screen. Any ideas what the problem might be? I was going to take battery out and see if that would reset it but the back is on very securely and I don't want to break it by prying it off incorrectly. Thanks for any help.
    If you hook it up to your PC can you see your Passport in file explorer. Or does Blackberry Link pick it up?
    05-03-16 10:44 AM
  6. RoseBud68's Avatar
    If it's New then it's under warranty.

    Posted via CB10
    05-03-16 02:07 PM

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