1. CoolMichael's Avatar
    Dear BB friends and helpers!

    I urgently require your help. I have seen some similar topics posted but none exactly the same as mine so I would really really appreciate if anyone can very kindly help me out.

    I have a major problem on the Blackberry Bold 9900.

    A few days ago I updated my Blackberry Messanger (BBM only) to BBM7. Everything was working fine.
    Then last night I got a message on my phone to upgrade my operating system to OS 7 which I installed.
    Then this morning I noticed that my BBM has disappeared from my phone and I can't find it.
    I currently have 7.1.0 Bundle 2061

    (Also note that BB App world wont give me the option to download BBM and trying to download other apps also freezes the app world)

    I have already tried

    1) Hard reset / battery pull
    2) Doing a universal search and looking for hidden icons.

    I have seen a few other similar topics but I wanted to ask what I should do... :

    1) Re-install BBM7 from a link from this forum? or
    2) Downgrade OS7 to OS 6 via Options - Software Updates - Downgrade?

    Or any other options?

    The KEY thing is that I do not lose my BBM contacts! That is the end goal of whatever is recommended. I really hope someone can help.

    Many thanks in advance,

    Kind Regards,
    12-13-12 11:00 AM
  2. masterscarhead1's Avatar
    IF anything, your contacts won't be lost. It will be in your backup file on your BDM. Also, since you updated to BBM7, it is now backed up online too.
    I would security wipe if app world is having problems too.
    That should reset everything back to normal. Whatever isn't loaded should be able to download in app world.
    12-13-12 11:46 AM
  3. CoolMichael's Avatar
    @masterscarhead1. Thanks for the tips!

    I never stupidly backed up on to my BDM but where can I see it online? Where do I go for that? Luckliy I did upgrade to BBM7 beforehand..
    12-13-12 11:52 AM
  4. bmercer94's Avatar
    You can't see it, but if you reinstall BBM7, then it will ask you to login to BBID & automatically restore your BBM contacts/grouups.

    Click for BBM7: http://db.tt/b3SepD8L from your phone.
    whitbags likes this.
    12-13-12 01:39 PM
  5. CoolMichael's Avatar
    Thanks buddy! All sorted now! Perfect!!
    junvonx likes this.
    12-13-12 02:06 PM
  6. whitbags's Avatar
    I just farquin love this website - all the fixes you could possibly need !!

    Brilliant - thank you.
    02-04-13 02:05 PM

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