[CoolMichael]

Dear BB friends and helpers!

I urgently require your help. I have seen some similar topics posted but none exactly the same as mine so I would really really appreciate if anyone can very kindly help me out.

I have a major problem on the Blackberry Bold 9900.

A few days ago I updated my Blackberry Messanger (BBM only) to BBM7. Everything was working fine.
Then last night I got a message on my phone to upgrade my operating system to OS 7 which I installed.
Then this morning I noticed that my BBM has disappeared from my phone and I can't find it.
I currently have 7.1.0 Bundle 2061

(Also note that BB App world wont give me the option to download BBM and trying to download other apps also freezes the app world)

I have already tried

1) Hard reset / battery pull
and
2) Doing a universal search and looking for hidden icons.

I have seen a few other similar topics but I wanted to ask what I should do... :

1) Re-install BBM7 from a link from this forum? or
2) Downgrade OS7 to OS 6 via Options - Software Updates - Downgrade?

Or any other options?

The KEY thing is that I do not lose my BBM contacts! That is the end goal of whatever is recommended. I really hope someone can help.

Many thanks in advance,

Kind Regards,
Michael

[masterscarhead1]

IF anything, your contacts won't be lost. It will be in your backup file on your BDM. Also, since you updated to BBM7, it is now backed up online too.
I would security wipe if app world is having problems too.
That should reset everything back to normal. Whatever isn't loaded should be able to download in app world.

[CoolMichael]

@masterscarhead1. Thanks for the tips!

I never stupidly backed up on to my BDM but where can I see it online? Where do I go for that? Luckliy I did upgrade to BBM7 beforehand..

[bmercer94]

You can't see it, but if you reinstall BBM7, then it will ask you to login to BBID & automatically restore your BBM contacts/grouups.

Click for BBM7: http://db.tt/b3SepD8L from your phone.

[CoolMichael]

Thanks buddy! All sorted now! Perfect!!

[whitbags]

I just farquin love this website - all the fixes you could possibly need !!

Brilliant - thank you.