1. andriakaye's Avatar
    I searched for this in the forums and couldn't come across anything with a resolution...

    right now I have my Tour connected to BB Desktop Manager updating the OS and it's stuck on "Restore Device Data" which is the very last step. I've done OS upgrades before and it has never done this. I am tempted to take it off the USB because it said the applications and everything were loaded, just didn't restore the data, but I'm wondering if anyone has a better fix for this? or if I should absolutely not unhook it? It's been at this stage for way longer than it should be.

    Can I just unhook it and then restore using my backup file that I created before upgrading?
    02-26-10 02:36 PM
  2. Ichthus's Avatar
    I would still keep it hooked up for awhile longer. Then when you are sure without a doubt that something froze up, just unhook it. You should still be able to re-wipe the device and start from scratch.
    02-26-10 02:50 PM
  3. andriakaye's Avatar
    I unhooked it and everything came up perfectly, I didn't even have to do the restore process again, everything was there. It was probably on that stage for like 30 minutes, so I knew it just wasn't gonna change anything if I waited anymore.
    02-26-10 02:53 PM
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