1. fongaroos's Avatar
    how do i wipe the slate clean on my tour and reinstall the original factory OS?
    01-05-10 11:56 PM
  2. tdrus1's Avatar
    BBSAK? google it. Uninstall any 5.0 OS's from your system, download the newest 4.7 from verizon, install it, then run DM and it should pick it up and let you install it.
    01-06-10 12:05 AM
  3. fongaroos's Avatar
    BBSAK? google it. Uninstall any 5.0 OS's from your system, download the newest 4.7 from verizon, install it, then run DM and it should pick it up and let you install it.
    do i use the WIPE DEVICE function? or just the FACTORY RESET function?
    01-06-10 01:26 AM
  4. crikev2's Avatar
    just use wipe device and you should be fine
    01-06-10 02:18 AM
  5. fongaroos's Avatar
    just use wipe device and you should be fine
    ok... after i wipe the device do i just plug it back in and run DM?

    when you say i need to download the newest OS from verizon, will DM automatically download all the software upgrades once i connect the blackberry to DM?

    the reason i ask this is, in the past whenever there was a software upgrade i would just plug it into DM and it would automatically pull up all of the most recent OS upgrades/updates. and then it would prompt me whether i wanted to install it.

    TDRUS1 mentioned that i need to download 4.7 from verizon... how do i do that?
    01-06-10 11:00 AM
  6. tdrus1's Avatar
    ok... after i wipe the device do i just plug it back in and run DM?

    when you say i need to download the newest OS from verizon, will DM automatically download all the software upgrades once i connect the blackberry to DM?

    the reason i ask this is, in the past whenever there was a software upgrade i would just plug it into DM and it would automatically pull up all of the most recent OS upgrades/updates. and then it would prompt me whether i wanted to install it.

    TDRUS1 mentioned that i need to download 4.7 from verizon... how do i do that?

    Yeah that should work. I only said to download it manually because the auto update wasn't working for me the other day...but once you wipe it, DM should be able to do the rest with relative simplicity.
    01-06-10 02:30 PM
  7. dave3825us's Avatar
    Many people say you should use "app loader" It can be found at C:\Program Files\Common Files\Research In Motion\AppLoader loader.exe

    Make sure all os installed are uninstalled from your pc except the one you want to install
    01-06-10 03:20 PM
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