Need help on Logicmail for BB 9790 OS v7.0

Hi friends
I hv setup Logicmail on my BB 9790 with the following settings:

Gmail IMAP server address: imap.gmail.com
Gmail IMAP user name: my full Gmail address (e.g. "[email protected]")
Gmail IMAP password: my Gmail password
Gmail IMAP port: 993
Gmail Use secure connection: SSL (also tried Never)
Refresh on startup: Never
Refresh frequency: Never (also tried with 5 mins)
Homescreen message count: Inbox

Gmail SMTP server address: smtp.gmail.com
Gmail SMTP user name: my full Gmail address (e.g. [email protected])
Gmail SMTP password: my Gmail password
Gmail SMTP port: 465
Authentication: PLAIN (also tried NONE)
Gmail Use secure connection: SSL
Connection method: Auto
Use Wifi when available: Checked

But logicmail doesnt work and shows a red cross on gmail (IMAP) folder. I tried to Refresh status, refresh folders to which it says Opening connection but doesnt update mails. Strangely it sent out a test mail to myself so it is not working fully.
It has a 7.0 bundle 2356 (OS 7.0.0.557, platform 9.16.0.67) and BB data plan and BIS are not active. I use mostly on Wifi and occasionally through my service provider pay-as-you-use internet.

Any help will be appreciated
Cheers!
Danny

Hi Danny,

From what I've found is BlackBerry BIS will try to revert Gmail back to a POP account. The instructions from this Google support are suppose to solve that issue. But first you will need to go into your mail account and make sure it is set to IMAP.

https://support.google.com/mail/answer/78882?hl=en

They way I used to set up my emails on Logicmail was to mirror exactly the settings Thunderbird would pull, I don't think I ever tried Gmail on it though, just my imap accounts.

Hi there
Thanks for your reply. I missed to mention in my post i have enabled IMAP settings in my gmail account. And i do not have any BIS or data plan.
Is it still possible to make Logicmail work on my handset?
Thanks in advance.

Originally Posted by deejay2509

Hi there
Thanks for your reply. I missed to mention in my post i have enabled IMAP settings in my gmail account. And i do not have any BIS or data plan.
Is it still possible to make Logicmail work on my handset?
Thanks in advance.

Yes, Logicmail doesn't need BIS, I used to use it as back up for when BIS was down.

Originally Posted by middbrew

Hi Danny,

From what I've found is BlackBerry BIS will try to revert Gmail back to a POP account. The instructions from this Google support are suppose to solve that issue. But first you will need to go into your mail account and make sure it is set to IMAP.

https://support.google.com/mail/answer/78882?hl=en

Hi middbrew
Thanks for your reply. I missed to mention in my post i have enabled IMAP settings in my gmail account. And i do not have any BIS or data plan.
Is it still possible to make Logicmail work on my handset?
Thanks in advance.

Originally Posted by belfastdispatcher

Yes, Logicmail doesn't need BIS, I used to use it as back up for when BIS was down.

Thanks for helping out!

I have exactly the same issue. Were you able to fix it?