1. salimdeaibes's Avatar
    So, I installed a new app called "mtag" on my Curve. The app started to run but then it showed the loading sign, and i can't do anything on it. I can turn it on and all, but i can't use the trackpad, or do anything except use the convenience keys and the end buttons. I've tried rebooting the phone a couple of times, but every time the phone boots up, it shows the loading sign, and i can't do anything after that. Can anyone help me please? I would prefer if there is a solution to fix it without needing it to be repaired at a store or return it to the retailer, or anything.

    Thanks
    04-22-14 10:51 PM
  2. zocster's Avatar
    KB17877-How to start a BlackBerry smartphone in Safe Mode

    Hi, have a read at this on how to start your BB in safe mode. You can then remove the offending app and reboot normally.
    04-23-14 02:07 AM
  3. salimdeaibes's Avatar
    Thanks a lot! That really helped. At least now i know how to remove apps that make my phone freeze. Thanks again
    04-23-14 02:02 PM

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