I have followed the directions exactly, but keep coming up with the same problem. After installing the new OS on my PC and starting DM, it never asks if I want to update. So I go to the App Loader and try to do this via "Update Software" and every time I get the message "A fatal error has occurred while updating your device's software. Please try again."
I have the newest DM version just downloaded off the RIM site and am trying to upgrade from .76 to .85.
I have followed the directions exactly, but keep coming up with the same problem. After installing the new OS on my PC and starting DM, it never asks if I want to update. So I go to the App Loader and try to do this via "Update Software" and every time I get the message "A fatal error has occurred while updating your device's software. Please try again."
I have the newest DM version just downloaded off the RIM site and am trying to upgrade from .76 to .85.
Thanks for any advice!
Mark
i'd uninstall DM and all OS's and then reinstall...sounds like something is corrupted
I just installed ver .85 on my Storm after several tries. I was upgrading from v.75 and not from the original operating system with Verizon as my carrier.
I had to rename the vendor.xml file before it would recognize the op sys. Until I did that it would only see the old op sys even though I had run the install program. Once I renamed the vendor file and ran everything over again everything worked OK. I would guess that is because I had installed the v.75 before it was released by Verizon.
So far I am impressed with the changes. Haven't used it enough to see if there are any "gotchas"
I didn't do a battery pull, but everything seems to work OK. Haven't lost any apps or even any of the associated ring tones or setting on any of the apps. Hard to put my finger on it, but everything seems to work a little faster.
Last edited by jimymc; 12-28-08 at 02:46 PM.
Reason: screwed up version numbers + more comments
Thanks for the DIY, worked perfect on my storm. It took around 20 min, so far it looks like my few apps came back, removed 1 (on purpose) and just did a batt pull.
wow i need help....ive been at this for a couple hours now and i finally got .85 listed in the updates available in my DM. Great right?!?! NOT! I check the box for it and go hit next and then comes up nothing available. Need help please.
When i am trying to back my storm it stops and i get this error at "smart card option" it stops and says "error backing up database" wont go past smart card options in the backup process anyone know why this happends?? thanks in advance
OK... I thought everything was allright. My home page folders were in a different order, but that was a little thing. All my apps worked correctly and the associations, like ring tones assigned to contacts, etc. worked right. Everything seemed to work faster. Then on about the third time I turned the system off and back on it froze on the Verizon splash screen. I pulled the battery and everything was Ok. Time will tell if this is going to be a recurring problem.
When i am trying to back my storm it stops and i get this error at "smart card option" it stops and says "error backing up database" wont go past smart card options in the backup process anyone know why this happends?? thanks in advance
Start your browser, use the BB menu button and select options.... clear everything under the catche settings.... then try your backup again.
Everybody that is having trouble with the .87 showing up, And you were sent a replacement device, here's what I did.
I tried many times to upgrade, using the specified way of 4 respected members, did not work. Then I deleted the DM and the update, thru control panel. Then I re-installed them and shut down the computer as directed. This time it worked, so I think a lot of people are having trouble because we have more than one pin on our acct's. ??
Don, new to this so sorry if I posted incorrectly. I am one of the posters having troubles with their DM finding the new upgrade. I have followed your sticky thread and even triend the "ctrl-alt-del" option someone posted. Still no luck. I saw a post you had earlier asking someone if they " noticed .85 in their DM, help. about dm" drop down. I do see it. I did not see a follow up thread after your response. Appreciate your help