1. redbalthazar's Avatar
    I had a faulty Curve 9320 and sent it back to Virgin, who replaced it.

    Before that I backed up on a Windows laptop using Blackberry Desktop.

    But when I connect the new phone, I get a message on the phone saying device can't charge and to check cable. I've tried several.

    The PC doesn't recognise a device is asks me to connect.

    I've spent hours trying fixes I've seen on various forums, mainly involving removing software, replacing and hard rebooting. I've reloaded the drivers from Virgin.

    Many mention activating storage mode but the version I have doesn't have a separate options for that.

    Can anyone help? It's my contacts I want back more than anything else. Many thanks
    03-27-15 04:33 AM
  2. jaydee5799's Avatar
    have you uninstalled, used ccleaner on your PC to removed cached files and then tried again? That worked for me once
    03-27-15 05:29 AM
  3. redbalthazar's Avatar
    Have tried manually deleting files but not C Cleaner, will give it a go.

    Do you know McGeary's Bar?
    03-27-15 06:07 AM
  4. redbalthazar's Avatar
    Tried it but still no luck. It says "The charging device connected to your Blackberry device cannot charge your battery", same as before.

    Any more ideas anyone?
    03-27-15 07:38 AM
  5. jope28's Avatar
    Tried it but still no luck. It says "The charging device connected to your Blackberry device cannot charge your battery", same as before.

    Any more ideas anyone?
    Have you tried using different ports on your PC and re-installing or updating the BlackBerry desktop software?

    [Hopefully NOT edited by admin to be fair lol. ] Frosty White Q10/10.3.2.680 CB10
    05-22-15 11:55 AM

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